Mauricio Munoz
Client Advisor
Miami
Summary
Adaptable and experienced in both fast-paced and slower, detail-oriented environments. Known for combining my education, years in the luxury field, and a goal-oriented mindset to consistently exceed expectations and capitalize on every opportunity. Ensuring I meet company goals, give the best client experience and build long term relationships.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Associate
Tecovas
01.2025 - 01.2025
- Driven by radical hospitality we ensure that the clients needs are met in a timely manner. Ensuring clients have a profound experience, specializing in brand knowledge. We ensure that we build strong relationships and connections.
- Accomplishments: Best belt seller in October.
- Reference: Demetrius Lumpkin: 305-504-0632
Brand Ambassador
Canada Goose
01.2023 - 01.2024
- My duties as Brand Ambassador are to clientele, assisting with both Walk-Ins and appointments. I have been trained with Brand Knowledge, heritage and how to be effective when finding the needs for our clients. The pop up started with a team of 14 and I was 1 of 6 Ambassadors chosen to stay for the extension of the pop up.
- KPI's
- UPT: 1.30
- ADS: $977.22
- Total sales amount: $270,690
- Reference: Robert Perez: 786-682-0944
Service Ambassador
Neiman Marcus
01.2021 - 01.2023
- My duties included brand knowledge, helping out clients who needed customer support including VIPs, Celebrity clients who needed extra attention. Understanding how to work Microsoft Excel and Office, another program used was Connect by Hernan Teano. We helped out with curbside orders and Inventory. Was apart of multiple store invents, including fashion shows and Art Basel events. Experienced with phone etiquette. And responsible for opening and closing registers.
Education
BA - Psychology
Florida International University
Miami, FL01-2025
Associate of Arts - Psychology
Miami Dade College
Miami, FL 05.2001 -
Skills
- Open to Feedback
- Performance Management
- VIP & High-Value Client Relationship Management
- Product & Brand Expertise
- Bilingual
- Problem-solving
- Client service
Certification
Bartender in the State of Florida
Timeline
Bartender in the State of Florida
05-2025
Sales Associate
Tecovas
01.2025 - 01.2025
Brand Ambassador
Canada Goose
01.2023 - 01.2024
Service Ambassador
Neiman Marcus
01.2021 - 01.2023
Associate of Arts - Psychology
Miami Dade College
05.2001 -
BA - Psychology
Florida International University