Mauricio Navarro
Wichita
Summary
Results-oriented professional with experience in team leadership and customer service. Adept at multitasking and organizing operations to ensure high satisfaction levels. Ready to leverage expertise to improve team dynamics and customer interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Lowes Home Improvment
Wichita
06.2025 - Current
- Guided customers in product selection and provided solutions for home improvement inquiries.
- Operated heavy machinery to move materials and equipment safely.
- Worked with team members to improve customer service interactions and satisfaction.
- Built relationships with customers by providing friendly customer service.
- Maintained positive working relationships with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Participated in periodic inventory audits to verify if orders are still active
- Helped lift heavy items for team members during tasks.
- Coordinated loading and unloading processes using heavy lifting machinery to ensure safety and efficiency.
- Assisted team members by lifting heavy items.
Team Leader
Panera Bread
Wichita
08.2024 - 06.2025
- Led team in daily operations, achieving high customer satisfaction through effective service.
- Coordinated shifts and assigned tasks to optimize team workflow and meet service demands.
- Cultivated a positive work environment that enhanced collaboration and communication among team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Trained new staff on food safety and service standards.
- Managed inventory levels and restocked supplies efficiently.
- Ensured a clean and organized café environment to enhance customer experience.
Education
Some College (No Degree) - Electrical Engineering
Wichita State University
Wichita, KS03-2026
Skills
- Basic electronics
- Inventory management
- Safety procedures
- Problem solving
- Multitasking and organization
- Customer service
- Team leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
ACT Work Keys-Gold
Timeline
Associate
Lowes Home Improvment
06.2025 - Current
Team Leader
Panera Bread
08.2024 - 06.2025
Some College (No Degree) - Electrical Engineering
Wichita State University