Mauricio Puente
Loveland,CO
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Guest-oriented hotel manager offering more 1 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hotel Manager
Blue Door Inn
12.2022 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented marketing strategies to promote hotel services.
- Implemented successful strategies to increase customer satisfaction.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Fostered safe lodging environment with reliable and effective security services.
Forklift Operator
U.S. AutoForce
10.2022 - 11.2022
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Cooker Operator
Stevens Grill
11.2021 - 05.2022
- Packaged food items for shipment and organized orders for delivery.
- Ensured optimal taste consistency in each dish through ongoing taste-testing adjustments during the cooking process.
- Consistently met or exceeded daily production goals while maintaining a keen focus on food quality parameters.
- Monitored food production and quality control to achieve agreed standards.
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
Skills
- Operational Efficiency
- Quality Assurance
- Relationship Building
- Facilities Management Software
- Expense Reports
- Special Event Coordination
- Social media networking
- Hotel operations
- Marketing
- Staff Training
- Inventory Management
- Staff Supervision
- Work Planning and Prioritization
- Telephone Etiquette
- Employee Development
- Hotel Management
- Property Management Systems
- Payment Processing
- Reception oversight
- Shift Scheduling
- Facilities Management
- Customer Service
Timeline
Hotel Manager
Blue Door Inn
12.2022 - Current
Forklift Operator
U.S. AutoForce
10.2022 - 11.2022
Cooker Operator
Stevens Grill
11.2021 - 05.2022
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