Mauricio Ramirez
Summary
Highly motivated and hardworking professional with experience in the hospitality industry. Expert at clearing tables, resetting, and maintaining a clean and sanitary dining area. Committed to providing a welcoming dining atmosphere and delivering a positive guest experience. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Busser
Del Frisco's Double Eagle
Philadelphia, PA
09.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Busser
Pizza Stella
Philadelphia, Pennsylvania
02.2022 - 05.2024
- Removed plates and glasses from tables after meals
- Responded to guests' requests in a timely manner with accuracy and courtesy
- Stocked cabinets or serving areas with condiments and refilled condiment containers
- Carried trays from food counters to tables for cafeteria patrons
- Served ice water, coffee, rolls, and butter to patrons
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Busser/ runner
Green eggs Cafe
Philadelphia, Pennsylvania
12.2016 - 02.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
Busser
Vernik
Philadelphia, Pennsylvania
05.2012 - 12.2016
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Busser
Continental
03.2005 - 05.2012
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Located items requested by customers
- Filled beverage and ice dispensers
- Served food to customers when waiters and waitresses needed assistance
- Set tables with clean linens, condiments, and other supplies
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Assisted in setting up and clearing tables quickly and efficiently
- Helped to set up large parties and special events
- Moved tables and chairs according to expected customer numbers
- Unloaded and stocked glassware, plates, and utensils
- Carried trays of food from kitchen to dining room when necessary
- Assisted waitstaff by bringing out food and dessert plates
- Restocked and cleaned facility restrooms and stalls
- Followed proper food handling techniques while preparing food items for service
- Regularly checked restrooms for cleanliness throughout shift
- Delivered beverages quickly and accurately based on order specifications
- Stocked beverage station with cups, napkins, straws, condiments
- Cleaned spills and stains and washed dishes and cutlery
- Refilled glasses with drinks and replenished condiment shakers
- Inspected dining areas for cleanliness before opening the restaurant each day
- Organized side stations according to established guidelines
- Checked temperatures of hot foods prior to serving them to guests
- Greeted and seated customers
- Removed plates and glasses from tables after meals
- Assisted in setting up and clearing tables quickly and efficiently
- Helped to set up large parties and special events
- Provided assistance to servers as needed during busy periods of operation
- Followed all safety and sanitation policies and procedures
- Responded to guests' requests in a timely manner with accuracy and courtesy
- Greeted guests warmly upon arrival and provided menus as needed
- Demonstrated excellent customer service skills by addressing customers' needs promptly
- Collaborated with staff teams and developed business relationships with coworkers to build personal networks
- Removed plates and glasses from tables after meals
- Helped to set up large parties and special events
- Maintained a clean and organized work area to ensure safety and sanitation standards were met
- Interacted professionally with hosts and waitstaff to deliver effective service
- Followed all safety and sanitation policies and procedures
- Swept and mopped dining areas after closing
- Demonstrated excellent customer service skills by addressing customers' needs promptly
- Ensured all dishes, utensils, glasses, and other supplies were properly stocked at all times
- Unloaded and stocked glassware, plates, and utensils
- Carried trays of food from kitchen to dining room when necessary
Skills
- Decision-Making
- Cleaning
- Server Support
- Proper Glassware Handling
- Quality Control
- Table setting knowledge
- Food safety practices
- Wait Staff Support
- Table Bussing
- Safe Food Handling
- Problem-Solving
- Cleaning and sanitizing
- Team building
- Customer Service
- Organizational Skills
- Table Setting
- Kitchen Communication
- Customer service excellence
- Multitasking
- Attention to detail
- Time management
- Clear communication
- Table bussing
- Food safety
- Quality control
- Working under pressure
- Positive attitude
- Multitasking and organization
- Reliability and punctuality
- Restaurant industry expertise
- Health code requirements
- Customer service
- Problem-solving
- Spanish fluency
Timeline
Busser
Del Frisco's Double Eagle
09.2024 - Current
Busser
Pizza Stella
02.2022 - 05.2024
Busser/ runner
Green eggs Cafe
12.2016 - 02.2022
Busser
Vernik
05.2012 - 12.2016
Busser
Continental
03.2005 - 05.2012