Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mauricio Ramos

Honolulu,HI

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. A strong background of Sales and Customer Service of 10 years plus, Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

11
11
years of professional experience

Work History

Sales Advisor

Breitling
Honolulu, HI
09.2024 - 12.2024
  • Operated register, handled cash and processed credit card transactions.
  • Replenished and arranged items to maintain appearance.
  • Recognized security risks to properly handle situations.
  • Created presentations demonstrating the value proposition of products and services.
  • Listened to customer needs to identify and recommend best products and services.
  • Negotiated deals and handled complaints or objections.
  • Generated monthly reports outlining sales performance metrics.

Fragrance Counter Manager

Neiman Marcus
Honolulu, HI
10.2021 - 09.2024
  • Managed promotional campaigns for fragrances including setting up displays, providing samples, and tracking results
  • Analyzed sales figures regularly to identify areas of improvement or opportunities for growth
  • Greeted customers warmly upon entering store and provided assistance throughout their shopping experience
  • Advised customers on proper use of fragrances based on individual needs
  • Processed payments accurately and efficiently using POS system
  • Achieved and won a major contest throughout the nation and won a full paid Paris trip to meet the President and CEO

Fragrance Specialist

Saks Fifth Avenue
Honolulu, HI
04.2017 - 10.2020
  • Implemented creative displays that highlighted featured fragrances in store locations
  • Established relationships with key stakeholders across multiple departments within the organization
  • Provided exceptional customer service to ensure high levels of satisfaction
  • Organized promotional events to drive sales growth and market share expansion
  • Analyzed customer feedback to identify areas for product improvement
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Helped customers try on and fit merchandise
  • Prepared sales slips and sales contracts

Wardrobe Consultant/Stylist

MEN'S WEARHOUSE
El Paso, TX
03.2014 - 03.2017
  • Achieved Founders Club for selling more than $100,000 in 2 years
  • Designed custom wardrobes for clients based on their personal style preferences, evidencing problem-solving expertise
  • Collaborated with production designers, costume designers, and other production staff to discuss and execute costume design details
  • Provided dressing assistance to cast members and assigned cast dressers to assist specific cast members with costume changes
  • Experience in measuring to different body types to custom clothes
  • Upselling, Accessorizing and keeping up with new fashion trends

Education

Coronado High School
El Paso, TX
01-2007

Skills

  • Customer outreach
  • Product processing
  • Product Knowledge
  • Attention to Detail
  • Customer Service
  • Sales Expertise
  • Business Administration
  • Professional and Courteous
  • Team Development
  • Computer Skills
  • Strategic Planning
  • Positive Attitude

Languages

  • Spanish, Native
  • English, Bilingual
  • Japanese, Beginner

Timeline

Sales Advisor

Breitling
09.2024 - 12.2024

Fragrance Counter Manager

Neiman Marcus
10.2021 - 09.2024

Fragrance Specialist

Saks Fifth Avenue
04.2017 - 10.2020

Wardrobe Consultant/Stylist

MEN'S WEARHOUSE
03.2014 - 03.2017

Coronado High School

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Mauricio Ramos