Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mauricio Reyes

Mauricio Reyes

Arlington,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adding value.

Overview

13
13
years of professional experience

Work History

Assistant Service Manager

Vandergriff Toyota
09.2019 - 09.2023
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Followed up with customers during and after installations to verify satisfaction.
  • Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Worked with customers to educate and inform on repairs to there vehicles, effectively closing over $1.7M in total sales for year of 2022,

Health Concierge

Aetna
05.2017 - 04.2019
    • Helped members navigate enrollment process and choose appropriate options.
    • Resolved problems related to benefits, eligibility and claims.
    • Handled more than 30-50 daily inbound calls from health plan customers.
    • Maintained full and current understanding of available plans, products and services.
    • Followed document protocols to safeguard confidentiality of patient records.
    • Facilitated communication between patients and various departments and staff.
    • Helped address client complaints through timely corrective actions and appropriate referrals.
    • Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Fumigator

R&C Fume Inc.
09.2016 - 03.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied pesticides to inside and outside of structures utilizing company protocols
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources

Outbound Sales Representative

Alorica
07.2015 - 09.2016
    • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
    • Made 30-40 cold calls per day resulting in possible sales.
    • Conducted Verizon outbound phone calls daily to reach potential clients and market cell phone products and services.
    • Overcame objections using friendly, persuasive strategies.
    • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
    • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
    • Explained product prices and packages as well as answered questions and addressed concerns of customers.
    • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
    • Opened new accounts and documented personal, demographic and payment information in system.

Cashier

Quickeroo
12.2014 - 07.2015
    • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Helped customers complete purchases, locate items and join reward programs.
    • Restocked and organized merchandise in front lanes.
    • Answered questions about store policies and addressed customer concerns.
    • Collected and authorized payments of guests.
    • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
    • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
    • Mentored new team members on POS system operation, customer service strategies and sales goals.

Fast Food Cashier

Jack In The Box
09.2010 - 12.2014
  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Counted till at beginning of shift to confirm correct starting total.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Science - Criminology

California State University - Fresno
Fresno, CA
03.2016

Skills

  • Risk Management
  • Operational Improvements
  • Revenue Generation
  • Regulatory Compliance
  • Employee Supervision
  • Automotive Knowledge
  • Schedule Coordination
  • Time Management
  • Consultative Sales Approach
  • Coaching and Mentorship
  • Multitasking and Organization

Languages

Spanish
Native or Bilingual

Timeline

Assistant Service Manager

Vandergriff Toyota
09.2019 - 09.2023

Health Concierge

Aetna
05.2017 - 04.2019

Fumigator

R&C Fume Inc.
09.2016 - 03.2017

Outbound Sales Representative

Alorica
07.2015 - 09.2016

Cashier

Quickeroo
12.2014 - 07.2015

Fast Food Cashier

Jack In The Box
09.2010 - 12.2014

Bachelor of Science - Criminology

California State University - Fresno

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Mauricio Reyes