Nathalie Alvarez
Staten Island,NY
Summary
Experienced receptionist skilled in handling various administrative tasks in fast-paced, customer-oriented settings. Utilizing bilingual communication abilities and multitasking skills to improve customer service and operational effectiveness in office space. Demonstrated success in resolving conflicts and managing teams, creating a welcoming and efficient office environment. Enthusiastic about utilizing extensive customer engagement experience to ensure exceptional patient care and support.
Overview
5
5
years of professional experience
Work History
Receptionist
NJ Exotic Motors
10.2022 - 09.2024
- Managed front desk operations at NJ Exotic Motors
- Established efficient administrative systems
- Directs customer to correct department, notifies the appropriate person and introduces the customer to salesperson
- Showcased exceptional customer service skills
- Resolved conflicts effectively, enhancing customer satisfaction
- Fostered a welcoming environment, elevating client satisfaction
- Implemented new customer interaction strategies, increasing engagement
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Front Desk Receptionist
Piazza Ice Company
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing procedures.
- Collected deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Representative
T-mobile
05.2020 - 10.2022
- Implemented persuasive selling techniques
- Collaborated with team to achieve sales goals
- Utilized detailed product knowledge to increase sales
- Exceeded sales targets through expert customer engagement and product presentation
- Partnered effectively with team members to streamline sales processes and enhance customer satisfaction
- Mastered product specifications to advise customers accurately, boosting trust and sales
- Energized store atmosphere by consistently promoting new and exciting products
Education
Diploma -
New Dorp High School
06.2020
Skills
- Training methods
- Customer service
- Time management
- Front office management
- Customer assistance and interaction
- Filing and sorting
- Performance improvement
- Record keeping
- Scheduling appointments
- Conflict resolution
- Bilingual
- Multitasking
- Communication skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Receptionist
Piazza Ice Company
10.2024 - Current
Receptionist
NJ Exotic Motors
10.2022 - 09.2024
Sales Representative
T-mobile
05.2020 - 10.2022
Diploma -
New Dorp High School
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