Mauricio Rosete
Santa Ana,CA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven track record of enhancing customer satisfaction and streamlining inventory processes at various institutions through exceptional problem-solving and bilingual communication skills. Adept at fostering teamwork, quickly adapting to new challenges, and consistently meeting project deadlines, contributing to increased efficiency and sales performance. Proven to conceptualize, plan and manage successful business operations. Dedicated, well organized, highly communicative and detail-oriented. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Stock Associate
Nordstrom
Costa Mesa, CA
09.2023 - 12.2023
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.
- Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
- Collaborated with team members to improve overall store efficiency and achieve sales targets.
- Demonstrated flexibility and adaptability in responding to changing priorities or store needs, effectively balancing multiple tasks simultaneously.
- Resolved customer inquiries or concerns quickly and professionally, demonstrating excellent problem-solving skills.
Customer Service Cashier
Burlington
Santa Ana, CA
06.2022 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
Paid Summer Intern
Gibson Dunn & Crutcher- Law Firm
Irvine, CA
06.2019 - 08.2019
- Sorted and organized files, spreadsheets, and reports.
- Demonstrated adaptability by quickly learning new software tools and technologies as required for different tasks or projects.
- Developed strong interpersonal skills by working closely with diverse teams and clients.
- Contributed to a positive work environment by actively participating in team-building activities and fostering strong relationships with coworkers.
- Increased overall customer satisfaction through diligent attention to detail in all assigned tasks, ensuring high-quality output on every project.
- Assisted in achieving company goals by supporting various projects from inception to completion, consistently meeting deadlines while maintaining high-quality work standards.
- Delivered timely results by effectively managing time, prioritizing tasks, and staying organized.
- Gained in-depth industry knowledge through hands-on experience in various departments and roles throughout the internship.
Education
Bachelor of Arts - Chicano Studies
University of California, Santa Barbara
Santa Barbara, CA09.2024
Skills
- Bilingual in Spanish and English
- Quick Learner
- Teamwork and Collaboration
- Dependable and reliable
- Critical Thinking
- Flexible and Adaptable
- Problem-Solving
- Excellent Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Stock Associate
Nordstrom
09.2023 - 12.2023
Customer Service Cashier
Burlington
06.2022 - 09.2022
Paid Summer Intern
Gibson Dunn & Crutcher- Law Firm
06.2019 - 08.2019
Bachelor of Arts - Chicano Studies
University of California, Santa Barbara