Mauricio Sandoval
Midlothian,VA
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
5
5
years of professional experience
Work History
Associate Baanker
JPMorgan Chase
Midlothian , VA
08.2024 - Current
- Provided customer service by attending to their inquiries and requests for information.
- Established strong relationships with customers to increase customer loyalty.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Helped customers understand and use mobile applications and online banking.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted customers with account opening and maintenance.
- Assisted customers by answering banking questions and recommending solutions.
Bank Teller
Wells Fargo
Midlothian, VA
03.2022 - 06.2023
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Sales Associate
Dicks Sporing Goods
Midlothian, VA
04.2020 - 04.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associate of Science - Business Administration
John Tyler Community College
Chester, VA05.2023
Skills
- Customer Relationship Management (CRM)
- Financial Transactions
- Account Updating
- Customer Relationship Development
- Exceptional Customer Service
- Spanish Speaking
- Friendly
- Excellent Communication Skill
- Bilingual in English and Spanish
Timeline
Associate Baanker
JPMorgan Chase
08.2024 - Current
Bank Teller
Wells Fargo
03.2022 - 06.2023
Sales Associate
Dicks Sporing Goods
04.2020 - 04.2022
Associate of Science - Business Administration
John Tyler Community College
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