Mauricio Serralde
Summary
OBJECTIVE STATEMENT
Is to obtain a position in Sherwin Williams Management & Sales Training program where my strong work ethic, interpersonal communication skills, and goal-oriented personality can grow Sherwin Williams business and continue to provide excellent service to the community.
Overview
9
9
years of professional experience
Work History
E-Commerce Department Manager/Lead
Kroger
Huntsville, TX
06.2017 - Current
- Execute performance goals, utilize performance measurement tools, and achieve company wide objectives
- Write flexible schedules to meet volatile order amounts while meeting percent effective
- Provide training, coaching, and guidance on company policies, procedures, and objectives
- Establish Inter-Departmental communication to meet and exceed every customer experience metric to provide the best customer experience possible
- Evaluate and process orders through company software
- Involved with hiring processes, ensuring we hire and retain the best talent.
Student Office Assistant
SHSU Center for Community Engagement
Huntsville, TX
02.2015 - 05.2016
- Work on projects that promote community engagement within the school
- Performed office duties such as: making copies, typing up documents, sending emails, and informing everyone about our work with the community.
Manager
- On Duty
- Train and motivate associates on company standards and goals
- Ensure daily cash amounts and security of the entire store
- Working closely with department heads to ensure steady work flow.
Safety Lead
- Worked with every department to keep safety requirements up to par with company standards
- Composed a team with individuals across the store and hosted meetings to discuss safety matters within the store.
Education
B.S - Business Administration, Management
Sam Houston University
May 2018
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SHSU
Skills
- Microsoft Office Programs- PowerPoint, Word, Excel, and Outlook
- Experience in Task Management Software (Asana)
- Worked with SAP software
- Business Communication
- Coaching
- Chi
- Customer Service Skills
- English
- Hiring
- Meetings
- Excel
- Microsoft Office Programs
- Office
- Outlook
- PowerPoint
- Word
- Policies
- Processes
- Safety
- SAP
- Spanish
- Strategic Marketing
- Typing
Timeline
E-Commerce Department Manager/Lead
Kroger
06.2017 - Current
Student Office Assistant
SHSU Center for Community Engagement
02.2015 - 05.2016
Manager
Safety Lead
B.S - Business Administration, Management
Sam Houston University
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SHSU