Summary
Overview
Work History
Skills
Timeline
Generic

Mauricio Silva

Hollister,CA

Summary

Professional with strong background in Branch Management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

19
19
years of professional experience

Work History

Branch Manager

Terminix Pest Control
02.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Grew branch revenue by 16.6% in 2024
  • Ensured all work adhered to EPA, OSHA, and state regulatory requirements.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Branch Sales Manager

Terminix Pest Control
04.2019 - 02.2024
  • Increased unit sales and dollars by implementing, teaching and enforcing company sales practices.
  • Interviewed, hired, and developed the sales team.
  • Managed branch sales, customer service, and reviewed inspection reports
  • Resolved customer complaints to maintain high level of satisfaction.
  • Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.

Store Manager

Sprint Corp
05.2014 - 04.2019
  • Responsible for driving the sales in the store on a daily basis at a high volume store
  • Proactively identified performance gaps and implemented process improvements
  • Coached and role played with Sales Reps on a daily basis to maximize development
  • Counted cash drawers and made bank deposits
  • Interviewed job candidates and made staffing decisions
  • Engaged and interacted with customers to create a positive shopping experience
  • Trained and developed new associates on POS system and key sales tactics
  • Scheduled and led weekly store meetings for all employees.

Lead Technician

Sprint Corp
10.2011 - 05.2014
  • Responsible for providing technical support and solutions to customers with phone and tablet issues
  • Developed tactics to increase overall store customer satisfaction
  • Trained and developed technicians on policies, procedures and repairing phones
  • Assisted other store managers with weekly store inventory counts
  • Helped support management on the sales floor by up-selling phones accessories.

Account Executive

LMT Financial Consulting Concepts Inc
01.2009 - 09.2011
  • Exceeded corporate quotas for monthly policy sales
  • Met with prospective customers and business owners in homes, businesses and other settings
  • Utilized leads obtained through direct referrals, email campaigns and cold calling
  • Provided coverage option information to assist clients in protecting assets
  • Calculated premiums and established payment methods for sales
  • Modeled exceptional customer service skills
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Assistant Banking Center Manager

Bank Of America Corp
05.2006 - 01.2009
  • Assisted and supported the Bank Manager in coaching associates to meet and exceed daily sales goals
  • Handled various accounting transactions
  • Created strategies to develop and expand sales of services to existing customer
  • Advised clients on mortgage, education and personal loans
  • Coordinated daily cash reconciliation in high-volume location
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Maintained friendly and professional customer interactions
  • Scheduled staffing for the main branch
  • Accomplishments
  • Exceeded monthly store sales goals
  • Promoted 4 successful new managers within Two Years
  • Pinnacle Award winner as one of the top technicians in the Western Region for 2012 and 2013
  • Consistently finished in the top 10 in Northern California in Store Ranking
  • Top revenue producing Insurance Agent for the company in 2010.

Skills

  • Goal-oriented background in sales
  • Personnel development strategic thinker
  • Team leadership and coaching detail-oriented
  • Excellent time management skills

Timeline

Branch Manager

Terminix Pest Control
02.2024 - Current

Branch Sales Manager

Terminix Pest Control
04.2019 - 02.2024

Store Manager

Sprint Corp
05.2014 - 04.2019

Lead Technician

Sprint Corp
10.2011 - 05.2014

Account Executive

LMT Financial Consulting Concepts Inc
01.2009 - 09.2011

Assistant Banking Center Manager

Bank Of America Corp
05.2006 - 01.2009

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