Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mauricio Soriano

Garner,NC

Summary

Logistics operator with experience in the field of freight forwarding and shipping line. Dedicated to provide excellent customer service and focused in achieving an effective operation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Logistics Operator

Kuehne & Nagel Inc.
07.2017 - Current
  • Enhanced customer satisfaction by ensuring accurate and timely delivery of shipments.
  • Monitored logistics performance and identified improvement opportunities.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Directed shipping and receiving of wide range of products daily.
  • Working through cargo export process for full container loads and less than container loads for assigned accounts.
  • Requesting bookings with various sea carriers service providers.

Inland Logistics Operator

Yusen Logistics USA
04.2014 - 07.2017
  • Established positive relationships with customers through proactive communication regarding order status updates and issue resolution.
  • Evaluated vendor performance based on factors such as timeliness of deliveries, accuracy of orders fulfilled, responsiveness during communications, and overall quality of products received.
  • Monitored performance of logistics operations to identify areas for improvement .
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Kept corporate departments and customers updated on critical shipments.

Ocean Import Customer Service

MOL De Mexico SA De CV
08.2007 - 05.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
  • Streamlined communication between clients and overseas agents for efficient shipment coordination.
  • Expedited release of cargo by accurately preparing and processing import documentation.
  • Increased customer retention by providing exceptional service and maintaining strong relationships with clients.
  • Proactively identified potential issues of import process and developed effective solutions to minimize disruptions to shipment timelines or customer satisfaction levels.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Science - International Relations

Universidad Del Valle De Mexico
Mexico City, Mexico
05.2007

Skills

  • Shipping Coordination
  • Computer Proficiency
  • Problem Solving
  • Freight Forwarding
  • Logistics Analysis
  • Load Planning
  • Customer Service
  • Time Management
  • Documentation Management
  • Shipping Documentation
  • Decision-Making
  • Attention to Detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Logistics Operator

Kuehne & Nagel Inc.
07.2017 - Current

Inland Logistics Operator

Yusen Logistics USA
04.2014 - 07.2017

Ocean Import Customer Service

MOL De Mexico SA De CV
08.2007 - 05.2013

Bachelor of Science - International Relations

Universidad Del Valle De Mexico

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Mauricio Soriano