MAURICIO VIETO
EAST WENATCHEE
Summary
Detail-oriented product handler with a strong focus on teamwork and safety compliance. Proven ability to enhance operational efficiency through best practices and effective organization.
Overview
18
18
years of professional experience
Work History
Product Handler
Goodwill Industries Of The Columbia
Wenatchee, WA
02.2024 - Current
- Operated material handling equipment to transport products efficiently throughout facility.
- Inspected incoming donations for quality and sorted items for processing and resale.
- Assisted team members in organizing inventory, ensuring optimal storage solutions.
- Maintained cleanliness and safety standards within work area, promoting a safe environment.
- Implemented best practices for sorting items, reducing processing time and improving accuracy.
- Enhanced product handling efficiency by implementing streamlined processes and organization techniques.
- Provided exceptional support during peak seasons or high-volume periods, adapting quickly to shifting priorities and increasing workload demands.
- Collaborated with team to streamline workflows, resulting in improved operational efficiency.
- Contributed to a safe work environment by maintaining clean and organized workspaces, reducing potential hazards.
Seasonal Worker
UPS
Wenatchee, WA
12.2023 - 01.2024
- Operated package scanning equipment to ensure accurate tracking and delivery.
- Assisted in sorting packages efficiently to meet daily operational goals.
- Maintained cleanliness and organization of work area to promote safety standards.
Tour Guide
Intrepid
Central America
01.2012 - 01.2013
- Guided diverse groups through cultural and historical landmarks, enhancing visitor engagement and satisfaction.
- Developed and maintained comprehensive knowledge of local history, geography, and attractions for accurate information delivery.
- Adapted itineraries in response to client needs and preferences, ensuring personalized experiences for all participants.
- Coordinated logistics for tours, managing schedules, transportation, and accommodations efficiently.
- Implemented feedback mechanisms to improve tour quality based on guest reviews and suggestions.
- Trained new team members on operational procedures and customer service standards to ensure consistent guest experiences.
- Collaborated with local vendors to optimize tour offerings and enhance overall guest enjoyment.
- Enhanced safety protocols during tours, prioritizing guest well-being while navigating various environments.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Tour Guide
G Adventures
Central America
01.2008 - 01.2011
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Worked closely with management staff to create new and lucrative tours.
- Coordinated logistics for tours, managing schedules, transportation, and accommodations efficiently.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
History
UNA
Costa RicaHigh School Diploma -
CEI Institute
Costa Rica11-1998
Skills
- Following instructions
- Loading and unloading
- Heavy lifting
- Warehouse organization
- Product stacking
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliable and punctual
- Warehouse operations
Languages
Spanish
Native or Bilingual
Timeline
Product Handler
Goodwill Industries Of The Columbia
02.2024 - Current
Seasonal Worker
UPS
12.2023 - 01.2024
Tour Guide
Intrepid
01.2012 - 01.2013
Tour Guide
G Adventures
01.2008 - 01.2011
History
UNA
High School Diploma -
CEI Institute