District Manager, Pharmacy and Retail Operations
Walgreens Boots Alliance
Brea
08.2003 - 06.2025
- Developed effective recruitment strategies across nine districts, ensuring full staffing.
- Maintained uninterrupted pharmacy operations during COVID-19 through strategic staffing.
- Implemented RXI inventory system, training team members for accurate inventory management.
- Directed operations across 15 retail and pharmacy locations, boosting revenue and customer satisfaction.
- Coached store managers, reducing turnover to the lowest rate in the Area.
- Directed community outreach initiatives and established strategic immunization clinics during the Covid-19 outbreak.
- Executed targeted action plans, achieving the highest employee engagement scores in the area.
- Coordinated with external pharmaceutical sales teams to develop initiatives aimed at maintaining community health through immunization programs.
- Executed district-wide initiatives to boost pharmacy sales and increase customer engagement with new health and wellness programs.
- Exceeded KPI benchmarks consistently across pharmacy and retail divisions.
- Managed inventory control processes, maintaining optimal stock levels to minimize shortages.
- Drove operational excellence through collaboration with store managers and pharmacy managers.
- Developed training programs for staff, improving customer service skills and operational efficiency.
- Analyzed sales data to identify trends, guiding strategic decision-making processes.
- Conducted regular store visits, ensuring adherence to company standards and regulations.
- Resolved customer complaints effectively while maintaining high levels of satisfaction.
- Coached and mentored team members, fostering a culture of performance and teamwork.
