Mauricio Zuniga
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail oriented team player with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Pool/Beach Server
The Palms Hotel & Spa
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Formulated and communicated new ideas and suggestions that improved overall operation.
Pool Attendant/Busser/Team Captain
Mondrian South Beach Hotel
07.2021 - 03.2023
- Moved umbrellas and lounge chairs at request of guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Responded to customer requests for products, services, and company information.
Beach Attendant/Team Captain
The 1 Hotel/Boucher Brothers
01.2019 - 03.2020
- Assisted members by setting up beach chairs and umbrellas on beach
- Monitored behaviors for safety violations and took steps to prevent further violations
- Provided five star customer service by following three main headlines such as steps of services, Forbes and keys to success
- Welcomed guests, provided answers to questions, and anticipated guests' service needs
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Upheld high standards of productivity and quality in all areas of operations
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities
- Alerted patrons to immediate storm conditions by directing them to exit water immediately
- Completed routine safety training and instructed all patrons to follow safety rules
- Gathered trash and garbage off beach to dispose of in proper containers
- Collected and stored umbrella and beach equipment at end of day.
Server /Beach Attendant
The Grand Beach Hotel
03.2016 - 01.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Maintained an atmosphere of enthusiastic customer service
- Supervised trained and developed team members in accordance with company policies and procedures
- Resolved all customer complaints in a professional manner while prioritizing guest satisfaction
- Fast paced working environment dealing with chairs, umbrellas, food and drinks
- Collected and stored umbrella and beach equipment at end of day
- Gathered trash and garbage off beach to dispose of in proper containers
- Operated POS terminals to input orders, split bills and calculate totals.
Beach Attendant
Boucher Brothers
08.2014 - 01.2016
- Assisted members by setting up beach chairs and umbrellas on beach
- Collected and stored umbrella and beach equipment at end of day
- Gathered trash and garbage off beach to dispose of in proper containers
- Kept equipment in good working order with frequent inspections and minor repairs
- Received multiple reviews which acknowledged dedication to excellent customer service.
Maintenance Cleaner
Teen Job Corp
08.2013 - 01.2014
- Removed trash, debris and other waste materials from premises.
- Emptied trashcans and transported waste to collection areas.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed debris and waste from outdoor areas.
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach, FL06.2014
Skills
- Guest Engagement
- Service Prioritization
- Complaint Resolution
- Quick Learner
- Team Collaboration
- Communication
- Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Pool/Beach Server
The Palms Hotel & Spa
03.2023 - Current
Pool Attendant/Busser/Team Captain
Mondrian South Beach Hotel
07.2021 - 03.2023
Beach Attendant/Team Captain
The 1 Hotel/Boucher Brothers
01.2019 - 03.2020
Server /Beach Attendant
The Grand Beach Hotel
03.2016 - 01.2019
Beach Attendant
Boucher Brothers
08.2014 - 01.2016
Maintenance Cleaner
Teen Job Corp
08.2013 - 01.2014
High School Diploma -
Miami Beach Senior High School
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