Mauricio J. Guzman
Distribution And Fulfillment Manager
Brooklyn,NY
Summary
Veteran Distribution and Fulfillment Manager with top-level skills in logistics and e-comm fulfillment. Likeable personality and customer-focused background coupled with expertise in the food and beverage industry. Ready to tackle new challenges and build success with exciting organization.
Overview
1
1
Language
11
11
years of professional experience
Work History
Senior Manager of Fulfillment Operations
Package Free
Brooklyn, NY
04.2021 - Current
- Managed daily operations of Package Free organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Responsible for overseeing the day to day functions of the warehouse, including inventory management, warehouse maintenance, and overseeing the internal pack and ship team.
- Trained new employees on proper protocols and customer service standards while maintain high productivity and performance metrics.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Assisted in recruiting, hiring and training of team members.
Senior Manager of Distribution and Fulfillment
Milk Bar
Brooklyn, New York
03.2021 - 04.2021
- Responsible for oversight and execution of daily, weekly and long-term goals for the fulfillment of DTC orders across all channels, including but not limited to orders generated from MilkBarStore.com, Corporate Orders team, or temperature-controlled Amazon FBM
- Managed relationships with parcel carrier partners, including cost per parcel management
- Managed a multi-site network of external warehousing partners: Consistently audit warehousing/3PL partners for success by ensuring contractual SLAs are upheld.
- Developed and maintained weekly, monthly and quarterly KPI report(s) with 3PL partners including but not limited to: pick/pack fulfillment accuracy rates, inventory accuracy, and invoice accuracy.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Traveled to all Milk Bar 3PL distribution centers for real-time quality assurance and process auditing Work closely with Supply Chain, Culinary, Digital Team, Customer Experience, and Food Safety & Quality Assurance and BOH managers to assess daily, weekly, and long-term needs for proper distribution and fulfillment methods to ensure success throughout our 3PL network and commissaries.
- Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
Distribution and Logistics Manager
Brooklyn, NY
03.2019 - 03.2021
- Responsible for overseeing and executing the daily, weekly and long-term goals of Milk Bar’s e-comm fulfillment, and distribution of product nationwide.
- Optimized all shipping practices for increased efficiency and timeliness - including a shift of order fulfillment from an internal operation to an external process ( using 3pls as partners) Managed relationship with FedEx/distribution partners including pricing discussions, shipping coordination and business reporting Audited warehousing/3PL partners for success by ensuring contractual SLAs are met Onboarded and organized of all new product SKUs at 3PL warehouses, and internal distribution centers Streamlined all current and future Milk Bar pick and pack processes for increased efficiency and cost control Ensured adequate inventory levels were maintained to maximize customer satisfaction, to minimize cost both at Milk Bar distribution centers and 3PL hubs Traveled to all Milk Bar commissary kitchens and 3PL distribution centers for real-time quality assurance and process auditing Worked closely with Director of eCommerce, Director of Supply Chain, and Distribution Managers to determine daily, weekly and long-term needs of the eCommerce department, delegated those tasks to appropriate staff and ensured successful completion of department goals.
Commissary Manager
Milk Bar
Brooklyn, NY
03.2018 - 02.2019
- Worked with the Director of Culinary Operations to identify, delegate, manage and achieve projects and goals related to pastry, distribution and shipping operations in the commissary
- Managed HR for Distribution team, including but not limited to: hiring, training and development, performance management, compensation evaluation, employee recognition, schedule-writing, and termination Determined daily, weekly and long-term needs of the Distribution department.
- Delegated tasks to appropriate staff and ensuring successful completion of department goals
- Worked with managers and Director of Culinary Operations to assess future needs for continued growth, efficiency and promotion of Milk Bar Responsible for managing labor costs of team and controlling food cost & waste through proper inventory management and product rotation
- Supervised the Milk Van Fleet and ensuring the safety of staff and vehicles Supervised ecommerce, special orders, freight and general shipping to all customers and outlets nationwide
- Continued to optimized all shipping and fulfillment practices for ecommerce.
Distribution Manager
Milk Bar
Brooklyn, NY
07.2017 - 03.2018
- Managed all internal shipping functions (including ecommerce), special order fulfillment, daily storefront deliveries, and freight orders; ensured accuracy, organization, and completion of the distribution process
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Increased efficiency and effectively supervised 30 team members to achieve optimal productivity.
- Monitored and managed stock levels, delivery times and transportation costs for all deliveries to adhere to Milk Bar's specifications.
- Responsible for general human resources tasks, including recruiting, coordinating training with new hires, disciplinary action, scheduling, and performance reviews.
Special Orders Shipping Manager
Brooklyn, NY
09.2014 - 07.2017
- Managed all shipping and fulfillment functions for Milk Bar’s ecommerce orders.
- Inspected the picking, sorting, and packing operations of all team members, to audit for 100% accuracy Ensured that all packages were picked up by UPS, DHL, FedEx and rectified any necessary shipping problems or delays Maintained food and packaging inventory to ensure the fulfillment team was stocked with all supplies needed to complete shipments.
- Worked with Customer Experience team to solve any shipping, inventory or damage claims.
Materials Specialist
Tiffany And Co.
New York, New York
08.2011 - 08.2014
- Managed the identification of needed materials, as well as streamlined the physical and systematic issuing of parts for customer repair orders
- Analyzed and monitored inventory counts in order to maintain accurate records thus ensuring smooth replenishment of materials Catalogued materials, oversaw replenishment of material samples as well as reconciling physical parts through the implementation of daily cycle counts.
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Discussed needs with expert jeweler professionals in order to successfully match materials with requirements.
Outbound Operations Representative
Jackson Heights, NY
07.2010 - 07.2011
- Provided efficient and timely physical and systematic processing of customer-owned merchandise in preparation for shipment Thoroughly maintained quality assurance by verifying each order and documenting with the corresponding paperwork Aided the management packing and the systematic movement of orders through our ERP system to assure that the orders were received in a timely manner.
Education
B.A. - History, Spanish, Language and Literature
SUNY Binghamton, Harper College of Arts & Sciences
Skills
Effective leader
Coaching and mentoring
Budget development
Staff training/development
Conflict resolution
Collaboration
Verbal and written communication
Inventory management
Relationship building
Timeline
Senior Manager of Fulfillment Operations
Package Free
04.2021 - Current
Senior Manager of Distribution and Fulfillment
Milk Bar
03.2021 - 04.2021
Distribution and Logistics Manager
03.2019 - 03.2021
Commissary Manager
Milk Bar
03.2018 - 02.2019
Distribution Manager
Milk Bar
07.2017 - 03.2018
Special Orders Shipping Manager
09.2014 - 07.2017
Materials Specialist
Tiffany And Co.
08.2011 - 08.2014
Outbound Operations Representative
07.2010 - 07.2011
B.A. - History, Spanish, Language and Literature
SUNY Binghamton, Harper College of Arts & Sciences