MAURICIO MAX LOZA
Los Angeles,CA
Summary
Experienced banquet manager skilled in overseeing the seamless execution of functions, meetings, weddings and events. Proven ability to cultivate and maintain productive relationships with internal and external staff and vendors, driving successful collaborative efforts. Committed to creating an exceptional guest experience by upholding high hospitality standards and consistently delivering positive interactions. Motivated self-starter with a natural aptitude for quickly acquiring new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Task Force Banquet Manager
PHM Management
05.2022 - Current
- Directed and managed banquet functions.
- Liaised with venue management to monitor logistics and timelines.
- Interpreted instructions to schedule and set up events to client specifications.
- Trained and scheduled staff to maintain adequate coverage for successful operations.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Delegated tasks to staff members to maximize production under tight deadlines.
Banquet Manager
Pasea Hotel & Spa
07.2019 - 08.2020
- Responsible for coordinating execution of all food and beverage events held in all Banquet and Meeting rooms
- Completion of weekly schedules.
- Schedule staff as necessary to ensure adequate and consistent levels of service.
- Follow-up each function by completing a Function Critique and submit to Sales & Food and Beverage Manager.
- Supervision of weekly payroll input.
- Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.
- Inspection of Meeting Room prior to guest arrival ensuring that client specifications have been met.
- Discipline of Personnel when required.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Assistant Hotel Manager - Officer 1
American Cruise Lines
01.2018 - 07.2019
- Involved in overseeing food and beverage, shore excursions and entertainment.
- Responsible for creating personalized and memorable travel experiences for guests and for handling specific guest requests with precision and care.
- Oversee all aspects of the guest experience, including the ability to ensure a comfortable and personalized experience for each passenger.
- Communicate effectively both with the guests and your crew members to achieve complete satisfaction onboard.
- Manage the operations of food and beverage in our five star restaurant, which includes serving three meals each day.
- Build recurrent training programs for crew and be an exceptional mentor to those onboard.
- Onboard selling to help guests select their next cruise.
Senior Banquet Manager
Ritz Carlton & JW Marriott LA LIVE
06.2015 - 11.2017
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Sets goals and delegates tasks to improve departmental performance.
- Leads shifts and actively participates in the servicing of events as needed.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Participates in the development and implementation of corrective action plans.
Banquet Manager
Renaissance Boston Waterfront Hotel
08.2013 - 06.2015
- Manage a staff of 25 union employees.
- Responsible for scheduling banquet servers and banquet bartenders for all banquet functions.
- Manage daily shift operations; ensuring the team is in compliance with all policies, standards and procedures.
- Extensive involvement in CI/TY check processing and close-out.
- Responsible for liquor control, inclusive of inventory and ordering.
- Collaborate with each meeting planner (client contact) from beginning to end (starting with the pre-convention meeting up until the review of daily charges).
Banquet Manager
Marriott Wardman Park Hotel
03.2008 - 08.2013
- Managed a staff of up to 250 union employees.
- Ensured staff provided optimal guest service.
- Processed the daily booking (staff placement) for each individual function.
- Processed the weekly schedule for the coffee break department.
- Assisted in the management of setup to breakdown of various functions (social, corporate, convention).
Education
High School Diploma -
Ave Maria Eduvigeanum
La Paz - Bolivia11.1994
Skills
- Excellent customer service
- Liquor, beer and wine knowledge
- Handling difficult customers
- Highly reliable
- Staff Management
- Staff Leadership
- Weddings, Social and Corporate background
- Fluency in Spanish
- Engaging personality
- Hospitality service expertise
Certification
- TIPS Certification
- RBS Certification
- State Food Safety Certification
Languages
Spanish
Native or Bilingual
Timeline
Task Force Banquet Manager
PHM Management
05.2022 - Current
Banquet Manager
Pasea Hotel & Spa
07.2019 - 08.2020
Assistant Hotel Manager - Officer 1
American Cruise Lines
01.2018 - 07.2019
Senior Banquet Manager
Ritz Carlton & JW Marriott LA LIVE
06.2015 - 11.2017
Banquet Manager
Renaissance Boston Waterfront Hotel
08.2013 - 06.2015
Banquet Manager
Marriott Wardman Park Hotel
03.2008 - 08.2013
High School Diploma -
Ave Maria Eduvigeanum
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