Medicare and Medicaid (CMS) compliance: CMS DMEPOS Supplier Standards
Writing procedures and provided training to ensure compliance
Created tool to assist with CMS onsite audits.
Researched the process for bidding for Oxygen, Respiratory Assist Devices, and Enteral Feeding equipment and supplies
Analyzed the contract from CMS for bid winners, and made recommendations
Food and Drug Administration (FDA): Maintained licensure for Drug Manufacturer, Device Distributor, and Food Wholesaler through the Texas Department of State Health Services
Conducted regular audits to ensure compliance with Current Good Manufacturing Practices (GMP)
Performed annual internal audits to ensure ongoing compliance with FDA, DOT, HAZMAT, OSHA, and HIPAA
Casework Program Manager – R&P and ICM
International Rescue Committee
Dallas, USA
09.2020 - 04.2024
Oversee the Caseworkers’ daily provision of casework duties, delegate work assignments and provide coaching and actively participate in the delivery of client services.
Provide hands-on support to the casework team and aid in their efforts to provide the best resettlement experience possible for clients.
Provides career development and learning opportunities to the casework staff to build the service delivery leadership strengths of all within the department.
Ensure compliance of self and team with all policies, procedures, and protocols of the agency.
Oversee the implementation and management of processes and procedures to ensure compliance with all program requirements; coordinate preparation for audits of casework services as needed.
Review finance data produced by the casework team to measure progress towards monthly targets and scan for any anomalies that need additional attention.
In coordination with the finance manager, develop and monitor department, program, and grant budgets.
Assist as necessary in coordinating with US-based relatives when securing housing.
Outreach to develop, build, and maintain relationships with property owners, landlords, and property management companies.
Coordinate hotel bookings for clients waiting on permanent housing.
Research Lead
American Center for Strategic and International Affairs
09.2019 - 10.2022
Social Mapping of Non-Governmental Organizations (NGO) in Paris, tasks include collecting data, building a database, and analyzing data (using Crowd Tangle and R Studio).
Resettlement & Placement Supervisor
Refugee Services of Texas, Inc.
01.2017 - 08.2018
Staff Supervision
Facilitate regular meetings with staff and with other program managers to ensure quality and team-based service provision.
Program management and budget oversight.
Advocate on behalf of refugee families within the community and local churches.
Attend community partner and coalition meetings as appropriate.
Provide ongoing training to support staff, including quarterly file reviews and annual performance reviews.
Fulfill all other duties as requested by the Area Director
Ensure timely and accurate documentation of services by program staff.
Regularly review case files and provide feedback on the quality and timeliness of service provision.
Maintain thorough documentation of in-kind and cash contributions.
Complete and submit all data and reporting requirements.
Provide fiscal management over program budget in conjunction with Senior Programs Director and Programs Managers.
Maintain thorough logs of client and programmatic expenditures and complete monthly invoices.
Adherent to RST, Inc.’s financial systems around check requests, documentation, and accounting standards.
Resettlement Facilitator / Matching Grant Specialist
Refugee Services of Texas, Inc.
05.2010 - 03.2014
Match Grant Enrolment
Program Orientation
Provides case management services to refugees and other displaced persons to include coordination of housing, orientation/client education, and other basic needs enrollments within program requirements and time frames utilizing in-house services and referrals to external service providers within the community.
Assists the client to engage in activities that will facilitate the client’s self-sufficiency and ability to perform tasks independently.
Completes all case notes and program documentation ensures accuracy and compliance within program guidelines (core services of the Cooperative Agreement), and confirms timely delivery of services.
Communicates, coordinates and promotes programs within the community and partners.
Direct job placement, Identifying and building relationships with potential employers.
Intern
Aids Outreach Center
Fort Worth, USA
01.2013 - 08.2013
Project design 'Oral cancer screening in AOC dental clinic'
Provide counseling to HIV/Aids patients.
Interpretation and Translation services to clients.
Patients’ navigation.
HIV/Aids one on one training.
Prepare technical reports to present and interpret data, identify alternatives, and make and justify recommendations on data revisions.
Improve operational efficiency through program evaluation, and effective communication of financial and quantitative data analysis.
Establish and maintain standard work procedures governing the appropriate use of data.
Emergency Information and Communication Officer
Save the Children (UK)
Harare, Zimbabwe
01.2006 - 12.2010
Wrote proposals and concept documents; submitted reports to donors.
Produced the Situational Report monthly and the Water Sanitation and Hygiene Activity Summary biweekly.
Facilitated Focal Point communication between Save the Children of the UK, Norway, and South Africa.
Attended key internal and external interagency meetings and disseminated information.
Facilitated the visits of international staff.
Led research teams in Binga, Nyaminyami and Victoria Falls.
Timeline
Corporate Compliance officer/ Regulatory manager
Dallas Life Support Systems
05.2025 - Current
Casework Program Manager – R&P and ICM
International Rescue Committee
09.2020 - 04.2024
Research Lead
American Center for Strategic and International Affairs
09.2019 - 10.2022
Resettlement & Placement Supervisor
Refugee Services of Texas, Inc.
01.2017 - 08.2018
Intern
Aids Outreach Center
01.2013 - 08.2013
Resettlement Facilitator / Matching Grant Specialist