Summary
Overview
Work History
Education
Skills
Timeline
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Maurie Murray

Houston,United States

Summary

Highly organized and detail-oriented Administrative Specialist with 7+ years of diverse experience in high-volume environments, exceptional data accuracy, account management, and advanced proficiency in Microsoft Office Suite and CRM software. Proven ability to coordinate complex scheduling, manage sensitive financial data, and streamline billing processes to drive efficiency and support team operations. Seeking an Administrative, Clerical, or Data Entry role.

Overview

10
10
years of professional experience

Work History

Remote Member Services Coordinator

BeneLynk
04.2025 - 09.2025
  • Scheduled appointments and follow ups on Microsoft Calendar and communicated by email and phone with Medicare Advantage plan members.
  • Perform data entry, enrollment processing, and records management for benefit programs. Managed and ensured 100% accuracy of sensitive financial and medical benefit enrollment data (Low Income Subsidy, SNAP) for hundreds of members monthly.
  • Utilized multiple software and online resources including Link360, Sharepoint, and FindHelp.org.
  • Created and formatted multiple PDF and Microsoft Word files explaining social assistance programs for mailing and electronic communications. Used Microsoft Excel to edit and reference income eligibility based on state guidelines.

MEDICAL BILLING ACCOUNT REPRESENTATIVE

Frost-Arnett Company
02.2024 - 01.2025
  • Streamlined medical billing and revenue cycle processes, efficiently managing client accounts to resolve outstanding bills and optimize revenue.
  • Submit accurate insurance data for correct claim processing by communicating with both patients and insurance providers.
  • Consistently exceeded monthly financial collection targets by $60,000/mo net, utilizing advanced insurance data submission and claims resolution techniques.
  • Maintained confidential medical and financial documentation. Adhered by HIPAA privacy laws along with financial regulations.


SELF EMPLOYED CONTRACTOR

Uber Drivers
09.2020 - 02.2024
  • Managed self-made schedule, delivered exceptional service with 4.97-star rating. Achieved perfect 5.0 rating over 2000 trips, consistently exceeding customer expectations.
  • Ensured safe, timely passenger transport to desired destinations.
  • Maintained documentation of mileage, receipts, and business expenses utilizing Microsoft Excel, Microsoft Word, and Adobe Acrobat.

COLLECTIONS SPECIALIST

Alltran Financial
05.2017 - 08.2020
  • Resolve Chase credit collections using multiple systems including Salesforce and Debt Manager, achieving monthly KPIs. Provided credit insights and negotiate settlements, consistently collecting over $3000.
  • Handle inbound calls and intake processes, ensuring effective consumer assistance.
  • Performed administrative duties by skip tracing for information queries. Utilized debt management systems along the internet to locate debtors in an office environment and updated records along with contact and address information.

TEAM LEADER

Conduent
09.2016 - 05.2017
  • Supported supervisors with operational tasks including creating and printing training and Humana documentation in Microsoft Word for employees.
  • Spearheaded Medicare Advantage training and HIPAA compliance for the pilot Humana program for new and current employees. Created and presented powerpoint presentations and scheduled team meetings.
  • Led Medicare customer support team, enhancing agent performance through targeted coaching and quality improvement initiatives.
  • Streamlined floor operations during peak hours by managing 50+ employees per day.
  • Analyzed call trends to optimize team performance. Implemented data-driven strategies, resulting in improved customer satisfaction and reduced call handling times.

CUSTOMER SERVICE REPRESENTATIVE

Xerox/CVS
11.2015 - 05.2017
  • Processed electronic payments via phone for CVS Silverscript Part D (prescription drug) Medicare members.
  • Verified insurance denials and drug formulary alternatives along with co-insurance costs on behalf of several insurance companies (Humana, Aetna, United Healthcare, etc).
  • Performed data entry on systems such as Oracle for mail order pharmacy patients.
  • Managed over 100 Medicare Advantage prescription drug plan member calls per day.


MARKETING MANAGER

Balboa Concepts Inc.
06.2015 - 10.2015
  • Scheduled one on one meetings with potential customers to upsell AT&T Uverse in numerous Texas areas.
  • Communicated with potential AT&T Uverse customers via phone and through door to door while scheduling new internet, phone, and cable service packages.
  • Completed over $600.00/mo in sales for converting XFinity customers to AT&T UVerse bundled residential services.
  • Performed administrative duties including tracking sales and UVerse enrollment via Microsoft Excel and Word for presentation to our manager.

Education

BACHELORS OF ARTS - ARTS AND SCIENCES

Stetson University
DeLand, FL
05-2014

Skills

  • Microsoft Office and Adobe Suite Expert (Word, Excel, Acrobat, etc)
  • Reporting and Documentation
  • CRM & Database Systems (Salesforce, Oracle, Link360, etc)
  • Typing (up to 70 wpm)
  • Account Management
  • Calendar Scheduling and Email Correspondence
  • Data Handling and Electronic Entry

Timeline

Remote Member Services Coordinator

BeneLynk
04.2025 - 09.2025

MEDICAL BILLING ACCOUNT REPRESENTATIVE

Frost-Arnett Company
02.2024 - 01.2025

SELF EMPLOYED CONTRACTOR

Uber Drivers
09.2020 - 02.2024

COLLECTIONS SPECIALIST

Alltran Financial
05.2017 - 08.2020

TEAM LEADER

Conduent
09.2016 - 05.2017

CUSTOMER SERVICE REPRESENTATIVE

Xerox/CVS
11.2015 - 05.2017

MARKETING MANAGER

Balboa Concepts Inc.
06.2015 - 10.2015

BACHELORS OF ARTS - ARTS AND SCIENCES

Stetson University

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