Mauriesha Cooper
Oakland,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flex Security Officer
SIS
10.2016 - Current
- Greeted 50 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Allied Security Console
Allied Universal Security Services
09.2016 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Permitted entry with escort for approved persons into secure locations.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw entry and exit of up to 50 to 100 employees and visitors daily
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
Work From Home Customer Service Agent
Sprint
03.2020 - 10.2023
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Customer Service Associate
Hillside Children's Center
10.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Increased revenue by cross-selling and upselling products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - BNK/F 54 PRIN OF BANKING
Laney College
Oakland, CA12.2023
No Degree - BNK/F 55 MONEY AND BANKING
Laney College
Oakland, CA12.2023
No Degree - Black Economics
Laney College
Oakland, CA06.2023
Community Health Care - Health Care
Mercy College
Dobbs Ferry, NY11.2022
Skills
- Screen Personnel
- Emergency Situations
- Traffic Patrol
- Cooperative Attitude
- Property Patrol
- Effective Working Relationships
- Investigative Skills
- Shift Work
- Community Events
- Adaptable and Flexible
- Dock Loading
- Collaborate with Law Enforcement
Certification
- CPR License -april 2023- april 2025
- California AB1825 Sexual Harassment
- 2023 North America Code of Ethics and Business Conduct Guidelines Annual Refresher
- Active Shooter
- Emergency Preparedness
- Hearing Conservation
- Heat Illness Prevention Program
- Dealing with Aggressive Behavior
- Interpersonal Communications
- Missing & Exploited Children: What Security Needs to Know
- Work Safe
- Wildfire Smoke Protection
- Active Shooter
- Emergency Preparedness
- Dirty Dozen:
- Assertiveness S.T.O.P. Stair Safety Video Conclusion
- S.T.O.P. Stair Safety
- S.T.O.P. Safety Method Video
- Workplace Illness Screening and Prevention
Timeline
Work From Home Customer Service Agent
Sprint
03.2020 - 10.2023
Customer Service Associate
Hillside Children's Center
10.2018 - 06.2019
Flex Security Officer
SIS
10.2016 - Current
Allied Security Console
Allied Universal Security Services
09.2016 - Current
No Degree - BNK/F 54 PRIN OF BANKING
Laney College
No Degree - BNK/F 55 MONEY AND BANKING
Laney College
No Degree - Black Economics
Laney College
Community Health Care - Health Care
Mercy College