Mauriesha N Cooper
Oakland,CA
Summary
Experienced Front Desk Receptionist at Allied Universal Security Services, specializing in customer engagement and office organization. Proficient in conflict management and health and safety protocols, resulting in improved guest relations and workplace security. Skilled in CPR/AED, ensuring a safe and welcoming environment for all.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Allied Universal Security Services
San Francisco, CA
09.2016 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Preserved office security by following safety procedures and controlling access via reception desk.
Desk Officer
OfficeTeam
Oakland, CA
08.2017 - 02.2020
- Created, maintained and updated filing systems for easy retrieval of documents.
- Processed incoming and outgoing mail on a daily basis using appropriate postage rates.
- Monitored emails and responded to queries promptly in accordance with company guidelines.
- Ensured that health and safety procedures were adhered to at all times within the workplace environment.
- Enforced security policies relating to access control systems within the building premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Education
Community Health care Worker -
Mercy College of New York
06.2022
Some College (No Degree) - Community Health
Laney College
Oakland, CASkills
- CPR Certification Holder
- AED Proficiency
- Health and Safety Training
- Office Organization
- Customer Engagement
- Guest Relations
- Effective Planning
- Conflict Management
- Customer assistance and interaction
- Oral and writing communication
- Verbal and written communication
Volunteer Experience
Lead for school Projects while having a group of 6 presenting videos. I Have Also been Employee of the Month 2 Times. AP History student Grad.
Accomplishments
Lead officer of the month .
Certification
- Behavioral Health support specialist.
References
References available upon request.
Timeline
Desk Officer
OfficeTeam
08.2017 - 02.2020
Front Desk Receptionist
Allied Universal Security Services
09.2016 - Current
Community Health care Worker -
Mercy College of New York
Some College (No Degree) - Community Health
Laney College
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