Maurine Long

My experience providing leadership in a customer service role is to continue to use my skills and expertise in a position with an organization that has strong cultural values, which believes in serving customers with compassion and empathy while delivering exceptional services.

My experience providing leadership in a customer service role is to continue to use my skills and expertise in a position with an organization that has strong cultural values, which believes in serving customers with compassion and empathy while delivering exceptional services. My success as a leader: Built strong network of business partners within the organization. Ability to navigate through an extraordinarily complex matrix environment. Developed and managed high performing leaders & teams with a strong focus in employee engagement and retention. Strongly believe in fostering a diverse workplace to maximize innovation diversity and inclusion. Established capacity planning and budget management in production environments by maximizing resources with a strong focus on managing the metrics /quality and cost. Implemented projects and process improvement strategies that resulted in positive impacts on the business and Consumers. Successfully led large scale system migrations to improve the client and employee experience.