Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Maurine Deann Dayton

Tulsa

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

Claims Approver

Metlife
Tulsa
10.2002 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.

Collection Customer Service Representative

NDCHealth
Tulsa
01.2001 - 05.2002
  • Assisted customers with account inquiries and payment arrangements.
  • Resolved billing disputes by communicating effectively with customers and internal teams.
  • Maintained detailed records of customer interactions in the database system.
  • Collaborated with team members to streamline collection processes and improve service.
  • Educated customers on payment options and policies to enhance understanding.
  • Escalated complex issues to management for further resolution when necessary.
  • Assisted customers with understanding their payment options.
  • Explained collection policies, procedures, and processes clearly to customers.
  • Identified opportunities for process improvement within the department.
  • Researched customer requests by accessing internal databases.
  • Followed up regularly with debtors until full balance is paid off.
  • Provided support in the resolution of escalated complaints.
  • Provided customer service to resolve issues related to overdue accounts.
  • Monitored customer accounts for timely payments.
  • Maintained accurate records of conversations with customers.
  • Responded promptly and courteously to all customer inquiries via phone or email.
  • Initiated outbound calls to customers with delinquent accounts.
  • Generated reports of past due accounts and sent to management team.
  • Used computer systems and software packages to input, access or store information.
  • Analyzed accounts receivable aging reports with management to monitor collection efforts.
  • Prepared letters, memos and other documents using word processing or spreadsheet software,
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recorded information about status of collection efforts.

Individual Collections

City of Tulsa
Tulsa
10.1996 - 01.2001
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Arts - Finance

University of Tulsa
Tulsa, OK
05-1995

Skills

  • Claims processing
  • Data analysis
  • Regulatory compliance
  • Customer service and support
  • Conflict resolution
  • Technical troubleshooting
  • Payment processing
  • Process improvement
  • Friendly, positive attitude
  • Time management
  • Customer service
  • Excellent communication
  • Analytical and critical thinking
  • Dental codes such as implants
  • Dental Consultant Reviews for complex claims

Accomplishments

  • Perfect Attendance
  • Top performer
  • Knowledgeable in the dental field

References

References available upon request.

Timeline

Claims Approver

Metlife
10.2002 - Current

Collection Customer Service Representative

NDCHealth
01.2001 - 05.2002

Individual Collections

City of Tulsa
10.1996 - 01.2001

Bachelor of Arts - Finance

University of Tulsa

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