Hi, I’m
Maurisa Raven
Nashville,TN
"You can teach anyone a skill set but you can't teach the ambition and mindset to succeed like I have."
MR
Summary
Hardworking leader gifted at lead generation and efficiently resolving customer issues. Passionate and personable with the ability to increase business opportunities through outstanding relationship selling, effective communication skills and a dedication to customer service. Experience in food industry, automotive saas, flooring saas, fintech saas. Looking for a challenging new role that enables the ability to obsess over the customer and be an expert in the industry.
Overview
6
years of professional experience
Work History
Paynada
Client Executive
10.2023 - Current
Job overview
- Sold and implemented payment processing systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Leveraged personal and professional contacts from previous roles to increase my book of business
Broadlume
Account Manager Team Lead
03.2022 - 02.2023
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Collaborated with Paid Media Team and Support to maintain websites and SEO expectations of clients
- Cross-trained and provided backup support for organizational leadership.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Educated clients on new products or services to increase customer engagement with brand.
- Managed and retained accounts in flooring industry
LivePerson Automotive
East Coast Regional Team Lead
01.2022 - 03.2022
Job overview
- Coached team members in sales and retention techniques
- Trained new team members on company procedures and products.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Performed all leadership responsibilities while continuing Sr. Executive Account Manager responsibilities
LivePerson Automotive
Senior Executive Account Manager
08.2017 - 12.2021
Job overview
- Motivated team members to meet and exceed sales targets.
- Maintained extensive knowledge of competitors offerings
- Managed over 400 accounts (12 states across USA)
- Retained on average 98% of accounts month over month
- Utilized SalesForce to handle current portfolio and prospective leads.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Sold 125% or more of quota year after year
- Sold, implemented, managed and trained service texting software to car dealership service departments to increase the amount of repair orders month over month
- Sold, managed and trained chat software to car dealerships to increase conversations and leads
- Worked with CRMs and DMSs on behalf of dealers for seamless integration
- Worked with OEM programs for contracting needs
Education
Indiana University EastRichmond, IN
Bachelor of Science from Psychology
2018
University Overview
- Minored in Criminal Justice
- Dean's List
Skills
- Automotive SaaS
- Flooring SaaS
- Fintech SaaS
- Digital Marketing
- Full Cycle B2B Sales
- Account Management
- Business Development
- Technical Support
- Customer Experience
- Onboarding New Accounts
- Leadership
- Retention
- Knowledgeable in SalesForce, ZoHo, Iris
- Networking Skills
- Customer Rappor
- Vendor Relations - worked with website providers and CRM companies on behalf of the customer
- Inventory Management
- Effective Customer Upselling
- Brand Management
- Self-motivated
- Knowledgeable in Apple Business Chat, Facebook Marketplace, Google My Business (digital eCommerce)
- Staff Training and Development
- Conflict and Dispute Resolution
- Problem Solving
- Process Implementation
- Proficient in Google Suite Products (Doc, Sheets, Slides)
- Proficient in Microsoft Products (Word, Excel, PowerPoint)
Timeline
Client Executive
Paynada
10.2023 - Current
Account Manager Team Lead
Broadlume
03.2022 - 02.2023
East Coast Regional Team Lead
LivePerson Automotive
01.2022 - 03.2022
Senior Executive Account Manager
LivePerson Automotive
08.2017 - 12.2021
Indiana University East
Bachelor of Science from Psychology
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