MAURISSA HARE
Highland Village,TX
Summary
Talented professional, considered a knowledgeable empathetic leader and dedicated problem solver. Brings 8 years of valuable expertise of forwarding company objectives. Attentive to detail with experience in coordinating projects, programs and improvements across various departments. Skilled in managing functional operations and projects related to supplies, logistics, and spare parts management. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
9
9
years of professional experience
Work History
Maintenance Manager
Amazon, FTW7
05.2022 - Current
- Program manager responsible for writing, implementing, and tracking maintenance programs for new product launches across two business units with multiple departments
- Supervises employee performance, preventive maintenance, and safety for 24-person maintenance team at physical Amazon 24/7 production facility
- Handles escalations and concerns from Amazon CPIM, RME team, business team, and equipment vendor and identifies creative solutions to deliver results and drive maximization for both business need and vendors needs
- Project Manager for RME Network Projects which involve several process engineering goals and safety/network initiatives such as implementation of QC automation equipment, conveyance redesign, process path changes.
- Further PM examples include pack slam on-demand assembly stations, grounding of VFD drives, system upgrades for printers, electrical upgrades
- Prepares budget reporting and communicates these reports to different stakeholders within Amazon network across different levels and provide executive level detail to gain approvals into monthly spend
- Project manager for $1 million annual RME contract establishment for Crit 1 dryer equipment preventative maintenance service with standardized supplier to drive lean six sigma maintenance goals
- Project manager for $2.5 million building retrofit project adding new restroom facility to ensure peak capacity could be met
- Project manager for min/max spare parts management initiative which resulted in 300K immediate cost savings
- Verify vendor compliance within Avetta contract management systems
- Supports all RME safety programs and OSHA compliance to ensure a safe work environment
- Measure and communicate facility’s KPI metrics to management team
- Interpret data and variances and work with team and leadership to troubleshoot and identify process improvements
- Provides continued coaching and training to RME staff across various networks and business units on EAM functions and compliance with Amazon standards
- Regularly partners with program managers from other departments to secure resources, scope efforts, set project priorities and milestones and communicate efforts to other program managers, business leaders, and stakeholders
- Provides process improvement and feedback for standardization of parts cages to program managers and senior leadership
- Pull data from various sources (EAM, CAMP, RME Portal, QUIP) to audit and deep dive against site KPI metrics , identify and remove barriers for those sites and ensure operational excellence and standards compliance
- Monitor priorities and act as liaison between maintenance team management, and operations delegating tasks to complete on time.
CMMS Administrator
Amazon, GYR4
01.2020 - 05.2022
- Successfully launched IXD facility, GYR3, two spare parts cages with roughly 4,000 individual part numbers within one month time frame while combating various vendor and launch delays
- Coordinated successful launch and parts cage setup for six new AMZL launches in Q3 2020
- Completed IOQ process (asset tagging and inspection of launch equipment) at two newly launched locations, PCA1 & GYR3
- Developed PMVs for preventative maintenance schedules and spare parts maintenance which were published in the data management system for continuous reporting
- Responsible owner for the training of over 12 CMMS and multiple managers across several business lines prior to their building launch
- Executed, reviewed and completed daily follow-up for work orders and projects.
- Improved processes by interpreting facts and data and making sound recommendations based on quantitative and qualitative data.
- Created part kits for planned work orders to maximize time spent maintaining equipment.
- Assisted in training and onboarding team members continuously to maintain data integrity.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Used standard work document to guide daily, weekly and monthly tasks.
Facilities Coordinator
CBRE (Amazon Account)
01.2018 - 01.2020
- Managed all spare parts ordering, contract services, and planning scheduling for seven Amazon fulfillment centers base building departments,
- Coordinated successful launch and asset collection for base building for two new locations in Arizona
- Supported implementation of new base building change management procurement program in 2019 and ensured compliance was met by all team members and provided training to individuals as needed
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Prepared monthly and quarterly management reports to both client and employer as well as annual budget preparation
- Provided resources and support for other teams across multiple regions with launch issues/questions and information
- Maintained all safety programs and OSHA compliance to ensure a safe work environment across seven locations ranging in several specializations
- Contributed to management level reporting, conducting meetings, resolving problems and maintaining all KPI across seven Amazon locations
- Organized and coordinated employee events and functions to drive team moral and productivity
- Ensured all facilities were compliant with EHS safety standards
- Processed all purchasing and invoicing through Coupa/Payee Central data systems
- Managed inspections with multiple government entities (i.e fire marshall, OSHA inspections, etc.)
- Coordinated with different landlord and utility agencies across multiple sites to ensure all client requests were addressed and all projects were properly authorized and completed with minimal disruption to client
Customer Service Representative
Silgan Closures
03.2015 - 01.2018
- Processing, billing, and tracking of all orders and shipments daily in order and logistics management systems
- Developed and implemented a sustainable credit processing standard in 2016 that implemented a 1-week turnaround for all customer returns and 24 hour turn around for customer credit processing
- Project manager for data management during a software upgrade requiring transfer of over 1000 client files from hard copy to digital
- Managed several large client accounts during a colleague’s maternity leave (i.e Shamrock Farms, Aseptic, PrairieFarms, etc…) built productive, long-lasting relationships and rapport with clients to drive maximum results
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled a volume of 150 orders/month from processing to delivery to a multitude of customers
- Functioned as backup to the maintenance planner/scheduler
- Assisted in the client management of print plate design setups and equipment upgrades for print plates on injection molding equipment
- Scheduling and coordinating logistics details for high profile clients to ensure timely delivery for product with a limited shelf/production life (i.e bottled milk and water)
Education
Associate of Applied Science - Business Administration With Marketing Emphasis
Glendale Community College Online
Glendale05.2018
Some College (No Degree) - Business Administration
Northern Arizona University
Flagstaff, AZSkills
- Expert knowledge of Infor EAM and corresponding Ez-RME App, Coupa Purchasing, Avetta vendor management systems, and Payee Central billing systems
- Proficient in Asana & Monday project management tools
- Adept in Oracle, JD Edwards EnterpriseOne, ProTraq & CRM Portal
- Developed proficiency in SQL query and Excel Functions Skilled in full Microsoft Suite
- Background in HVAC, electrical, fire suppression, PIT, plumbing, and mechanical maintenance
- Independent Thinking
- Project Development and Management
- Conflict Mediation, Employee Coaching and Mentoring
Timeline
Maintenance Manager
Amazon, FTW7
05.2022 - Current
CMMS Administrator
Amazon, GYR4
01.2020 - 05.2022
Facilities Coordinator
CBRE (Amazon Account)
01.2018 - 01.2020
Customer Service Representative
Silgan Closures
03.2015 - 01.2018
Associate of Applied Science - Business Administration With Marketing Emphasis
Glendale Community College Online
Some College (No Degree) - Business Administration
Northern Arizona University