Maurissa Munoz

• Lead a team of staff and volunteers in planning, organizing, and executing weekly community events.

• Supervised daily operations, including inventory control, budget management, and logistical coordination.

• Managed relationships with vendors, ensuring quality service delivery and cost-efficiency.

• Developed systems to improve event operations and client satisfaction, contributing to overall operational success.

• Provided ongoing administrative support including invoicing, expense reporting, and volunteer coordination.

• Volunteer Coordination: Demonstrated experience in recruitment, training, and managing volunteers to ensure seamless service delivery.

• Coordinated community events, working directly with vendors, sponsors, and volunteers to ensure event success.

• Managed staff schedules and trained new employees, ensuring smooth operations during events.

• Handled guest services ensuring customer satisfaction.

• Played a key role in improving operational processes, reducing inefficiencies, and enhancing customer experiences.

• Managed logistics, including venue setup, resource allocation, and on-site support for events.

• Crisis Management & Conflict Resolution: Successfully handled situations requiring quick decision-making, ensuring positive outcomes in high-pressure environments.