Maurita Morris
Joliet,IL
Summary
Customer-focused professional with background in managing customer service teams and enhancing customer experience. Possess strong leadership skills, adept at training staff to improve performance and deliver high-quality service. Have impacted previous work environments through improved process efficiency and team morale. Skilled in problem-solving, conflict resolution, and strategic planning to meet customer needs effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Assistant
Department of Human Services Division of Rehabilitation Services
Joliet , IL
2023.11 - Current
- Performed excellent customer service and people skills, demonstrated compassion, patience and understanding with a willingness to do whatever it takes to provide the highest level of service
- Completed assignments on time and to the satisfaction of the clients
- Maintained confidentiality of information and conversations
- Performed duties include, but are not limited to: housekeeping, laundry, attendant, homemaker services, and companion care and transportation services
- Observed clients' physical condition, attitude, reaction, etc
- Reported any changes
- Performed all assigned duties in accordance with established policies and procedures, safety rules and regulations
- Adhered to sanitary, safety and infection control procedures for washing, drying, storage and handling of materials and equipment
- Created and maintained an atmosphere of warmth, personal interest and positive emphasis
- Maintained confidentiality of all clients/ residents'
- Performed other and related duties as assigned
- Attend in-services and department meetings.
On-Site Administrator
Primary Staffing Agency/Personalization Mall
Bolingbrook , IL
2022.10 - 2023.03
- Peak Season assignment
- Ensured that each work area is adequately staffed
- Ensured that production and quality goals are met and/or exceeded
- Interfaced with the client on a daily basis and ensured client satisfaction
- Ensured employees followed safety compliance
- Coaching, counseling and terminations of employees as needed
- Maintain/verified employee documentation records for those needed.
On-Site Manager
1st Class Staffing
Elwood , IL
2018.09 - 2019.10
- Managed temporary staff of more than 150 employees for Xpo Logistics in Elwood, Il
- For both Wrigley & Mars Candy Corporation
- Recommended to Upper Management revised payment disbursement process for Temp Employees Managed 1st Shift also assisting with 2nd/3rd shift with monitoring completion of tasks, productivity and quality
- Performed employee Site orientations and training in Packing Departments w/daily reviews of productivity goals and results
- Ensured that each work area is adequately staffed
- Ensured that production and quality goals are met and/or exceeded
- Interfaced with the client on a daily basis and ensured client satisfaction
- Performed troubleshooting to resolve quality issues and improve performance when needed
- Ensured employees followed safety compliance
- Coaching, counseling and terminations of employees as needed
- Maintain/verified employee documentation records for those needed.
On-Site Supervisor
Accurate Personnel Services
Romeoville , IL
2013.06 - 2017.10
- Supervised temporary staff of more than 65 employees including 2nd/3rd shift with monitoring completion of tasks, productivity and quality
- Performed employee orientations and training in Retail and Internet Orders in the Picking, Sorting and Packing Departments w/daily reviews of productivity goals and results
- Ensured that each work area is adequately staffed
- Ensured that production and quality goals are met and/or exceeded
- Interfaced with the client on a daily basis and ensured client satisfaction
- Performed troubleshooting to resolve quality issues and improve performance when needed
- Ensured employees followed safety compliance
- Coaching, counseling and terminations of employees as needed
- Maintain/verified employee documentation records for those needed.
Staffing Recruiter
Accurate Personnel Services
Bolingbrook , IL
2013.06 - 2017.10
- Responsible for offering customer service on a daily basis in a team oriented and fast-paced environment
- Harsh obedience with Company Processes in performing administrative aspects of schedule verification, recruitment, file completion (Checking references), Credentials (Checking Degrees), and account management
- Obtain and set-up interview between applicants and client companies
- Place qualified and ideal applicants at client companies
- Demonstrated multitasking abilities, professionalism and time management by working with an outgoing team dedicated to grow the business.
On-Site Supervisor
Accurate Personnel Services/IFCO Systems
Bolingbrook , IL
2013.06 - 2017.10
- Managed temporary staff of more than 80 employees for IFCO Systems Facility
- Screened and hired candidates for several different high turn-over plant positions
- Coordinated New Hire Orientations for Full-Time temporary Employees
- Recommended to Upper Management revised payment disbursement process for Temp Employees.
Dispatch Clerk
Accurate Personnel/ Trader Joe Warehouse
Minooka , IL
2013.06 - 2017.10
- Daily interface with drivers, assist with driver coverage and overflow freight
- Prepare bills of lading and other related transportation documents
- Perform routine clerical, secretarial, dispatching, and administrative support in answering telephones
- Provided customer assistance, data processing, and record keeping
- Process, prepare and verify all inbound and outbound shipment documents
- Dispatches Drivers.
Customer Service Representative
Xerox
Bolingbrook , IL
2011.08 - 2012.05
- Navigate through multiple computer applications with speed and accuracy
- Worked with customers to resolve billing inquiries
- Provided troubleshooting assistance to customers with technical issues on their wireless device
- Implemented coaching and feedback in order to achieve individual and team performance goals
- Maintained a high level of customer service/professionalism to a wide range of customers
- Recommended products that best suit the customer's wireless requirement
- Read and interpret documents such as procedure manuals, work instructions and software manuals.
Mortgage Loan Processor
The Loan Center Inc
Chicago , IL
2005.11 - 2010.09
- Verify employment, income, and assets
- Ordered payoffs, Titles, and appraisals
- Responsible for accurate input of loan information to computer system.
Education
Some College (No Degree) - Business Administration And Management
Joliet Junior College
Joliet, ILSkills
- Oracle
- PeopleSoft
- SAP
- Microsoft Windows
- Interviewing
- Microsoft Excel
- Leadership
- Supervising experience
- Microsoft Powerpoint
- Microsoft Office
- Employee Orientation
- Help Desk
- Software Troubleshooting
- Microsoft SharePoint
- Active Directory
- Computer Networking
- Troubleshooting
- Desktop Support
- Remote Access Software
- LAN
- Operating Systems
- Network Support
- Loan processor (5 years)
- Data mining
- ATS
- Microsoft Word
- HR sourcing
- Negotiation
- Recruiting
- Microsoft Outlook
- Technical Support
- Human resources
- Payroll
- Kronos
- Materials handling
- Communication skills
- Relationship management
- Computer skills
- Time management
- Administrative experience
- Clerical experience
- Warehouse experience
- English
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Personal Information
Title: On-Site Supervisor
Languages
English - Expert
Timeline
Personal Assistant
Department of Human Services Division of Rehabilitation Services
2023.11 - Current
On-Site Administrator
Primary Staffing Agency/Personalization Mall
2022.10 - 2023.03
On-Site Manager
1st Class Staffing
2018.09 - 2019.10
On-Site Supervisor
Accurate Personnel Services
2013.06 - 2017.10
Staffing Recruiter
Accurate Personnel Services
2013.06 - 2017.10
On-Site Supervisor
Accurate Personnel Services/IFCO Systems
2013.06 - 2017.10
Dispatch Clerk
Accurate Personnel/ Trader Joe Warehouse
2013.06 - 2017.10
Customer Service Representative
Xerox
2011.08 - 2012.05
Mortgage Loan Processor
The Loan Center Inc
2005.11 - 2010.09
Some College (No Degree) - Business Administration And Management
Joliet Junior College
- Driver's License
- First Aid Certification
- CPR Certification
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