Maurita Scott
Income Maintenance Caseworker II
Fayetteville,NC
Summary
Versatile Income Maintenance Caseworker adept at public speaking, community integration and crisis counseling. Devoted to assisting clients by determining eligibility for medicaid or any needed benefits. I am a Detail-oriented team player with strong organizational skills and i have the Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am very Organized and a dependable candidate. I am successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I am good at anything i put my mind to. I am a very dedicated individual with more than enough drive to get the job done correctly and in a timely fashion.
I am faith Driven and Love to help others. I take accountability for my actions and take my job seriously work well with a team and just as efficient independently.
Overview
17
17
years of professional experience
Work History
Income Maintenance Caseworker II
Department Of Social Services
07.2018 - Current
- Made referrals to appropriate services.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Developed individual plans for self-sufficiency.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications
- and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Determined if applicants met eligibility for public assistance programs.
- Communicated with people from various cultures and backgrounds on application process.
- Enter new evidence in the cases, and make needed changes to current cases in Medicaid, energy,food stamp, and childcare applications.
- filling and using excessive spreadsheets.
- Daysheets and stat reports daily.
- completing timesheets daily.
- Child support referrals to the child support agency.
- Completing SDX and Bendex checks to verify clients VA benefits,social security,SSI, and UIB benefits.
- SSEAC membership chair. keeping an accurate spreadsheet of all members in the agency, and recruiting new members.
- Attending regular state and county trainings and team meetings.
- Assisting with agency fundraisers.
- Completing budget sheets and checklist per case to determine eligibility and prevent errors.
- Make changes to PCPS and manged care programs.
- Keying new applications for applicants for new assistance as well as current clients.
- Scanning documents into the systems and also on to clients cases.
- Mailing out documents to clients for eligibility and notices per state policy.
- Emailing customers,sending faxes and to other counties and departments daily.
- Typing letters and memos to clients for verification and determinations.
- filing paperwork.
- Approving,denying and helping clients with new applications.
Processing Assistant III
Department Of Social Services
07.2018 - 12.2020
- Developed production techniques and production processes to meet customer and organizational needs.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Prioritized initiatives to increase success rates of strategic projects.
- Performed data entry tasks and maintained accurate records of county supplies.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Order and deliver supplies monthly to all departments in social services.
- Kept records of all orders from vendors and workers.
- Made copies of confidential pictures for Social workers to present in court for clients.
- Efficiently able to calculate and create spreadsheets for costs of supplies ordered and used.
- Inventory counts monthly.
- Budgeting expenses for all supplies and paper orders.
- Assisting with deliveries and incoming and outgoing mail.
- Assisting with SSEAC and county Government week planning.
- Assisting with disaster relief and operations of shelters during storms.
- Handling rectifications turned in by mail.
- Effectively and accurately operating various office machines such as: fax machines, copier, printer, scanner, email systems, phone, jogger, paper cutter, lamination machine, hole puncher, and shredders bin control.
- Provided exceptional customers service internal and externally to and from all departments.
Customer Service Representative
Sykes Enterprises, Incorporated
06.2017 - 07.2018
- Met customer call guidelines for service levels, handle time and productivity.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Updated account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Troubleshooted devices and sent out replacement devices to customers.
- Reviewed customers bills,adjusted and issued credits if needed.
- Added and removed services to a customers plan if needed.
- operated a multiline telephone for extensive hours at a time while using two monitors at once.
- Attended monthly training and daily meetings.
Hair Salon Receptionist
Angels Island Salon
08.2014 - 11.2015
- Updated customer records and maintained accurate client information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Generated reports to track customer satisfaction and sales.
- Kept calendar with scheduled appointments for appropriate treatments and time slots.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Collected payments, processed transactions and updated relevant records.
- Enforced spa policies, following company procedures at all times.
- Listened closely to customer complaints and responded appropriately to issues.
- Escorted clients to spa areas, treatment rooms, and offices.
- Organized, maintained and updated information in computer databases.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Certified Nursing Assistant
Consulate Healthcare Of Windsor
07.2012 - 09.2015
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy,Alzheimers,Paralysis and all other disablilities.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Transported patients between rooms and appointments or testing locations.
- Educated patients and family members on best home care practices for healing and recovery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Janitorial Cleaner
BB&T Bank
01.2014 - 05.2015
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Handled equipment, chemicals, and materials properly and with caution.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Removed trash, debris and other waste materials from premises.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Dusting,mopping and Vacuuming.
General Labor Worker
Manpower And Ranstad Staffing
05.2014 - 09.2014
- Followed instructions and safety protocols to prevent accidents and injuries.
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Planting seeds and plants to grow trees.
- Field work and Landscaping.
- Managed safe and efficient use of tools and equipment on job sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Assisted in digging, trenching and backfilling trenches and foundations.
Home Health Aide
Fni Healthcare
01.2012 - 02.2013
- Monitored changes in clients' conditions to report concerns to supervisor.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Provided direct personal care and administrative services to clients.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Utilized universal precautions and infection control principles in all aspects of care.
Certified Nursing Assistant Aide
East Pavillion
01.2008 - 07.2012
- Supported needs of 12+ residents under long-term care per shift.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Upheld infection control and prevention policies across different patient-facing areas.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented patient information and care activities in electronic health record.
- Completed charts,documentation and daily records of care.
- Collected Specimens for Labs.
- Routine Checks on all clients.
- Answered calls and Assisted Families with concerns.
Fast Food Employee
Wendys
06.2006 - 06.2008
- Checked equipment for proper temperatures to keep food safe for consumption.
- Brewed coffee and tea and changed out drink station syrups.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Assisted with preparing salads and cold food items.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Trained newly hired employees on routine tasks and customer service.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Processed orders on POS system and accepted cash and charge payments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Completed milkshakes and ice cream desserts for customers.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Helped prepare food,and kept supplies filled.
Machine Operator
Sepco Warehouse
01.2007 - 03.2008
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Operated multiple machines simultaneously to meet production requirements.
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Adjusted machines to increase productivity for runs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated machining equipment safely with team of operators.
- Collaborated with other departments to optimize production workflows.
- Replenished materials and supplies as needed to maintain production.
- Separating peanuts and debris.
- Loading and Unloading boxes on and off of a pallet with or without a pallet jack .
- Cleaning and Sanitizing machines.
Education
Certificate - Pharmacy Technology
Paul D Camp Community College
Franklin, VA05.2010
High School Diploma -
Franklin High School
Franklin, VA06.2008
Skills
- Information Gathering
- Customer Service
- Caseload Management
- Reference Checking
- Applicant Support and Service
- Assistance Authorization
- Patient Information
- Appointment Scheduling
- Accurate Documentation
- Application Assessments
- Administrative Support
- Filing
- Calculating Deductions
- Informational Interviews
- Client Satisfaction
- Strong Client Relations Abilities
- Recordkeeping
- Client Documentation
- Clerical Knowledge
- Verbal and Written Communication
- Intakes and Assessments
- Creative Solutions
- Program Understanding
- Medical Records Management
- Maintaining Confidentiality
- Reviewing Benefits
- Data Integrity
- Eligibility Determinations
- Reporting
- Community Referrals
- Family Applications
- Information Verification
- Medication Education
- Gathering Referrals
- Communications Strategies
- Team Meetings
- Benefits Guidelines
- Clients Rights
- Office Cleaning
- Exceptional customer service
- Typing over average level
- Data Management and Insurance filling
Accomplishments
- Achieved finishing all my pre-requisites for the nursing program. I have 96 college credits. I accomplished this by completing all my classes with accuracy and efficiency.
Timeline
Income Maintenance Caseworker II
Department Of Social Services
07.2018 - Current
Processing Assistant III
Department Of Social Services
07.2018 - 12.2020
Customer Service Representative
Sykes Enterprises, Incorporated
06.2017 - 07.2018
Hair Salon Receptionist
Angels Island Salon
08.2014 - 11.2015
General Labor Worker
Manpower And Ranstad Staffing
05.2014 - 09.2014
Janitorial Cleaner
BB&T Bank
01.2014 - 05.2015
Certified Nursing Assistant
Consulate Healthcare Of Windsor
07.2012 - 09.2015
Home Health Aide
Fni Healthcare
01.2012 - 02.2013
Certified Nursing Assistant Aide
East Pavillion
01.2008 - 07.2012
Machine Operator
Sepco Warehouse
01.2007 - 03.2008
Fast Food Employee
Wendys
06.2006 - 06.2008
Certificate - Pharmacy Technology
Paul D Camp Community College
High School Diploma -
Franklin High School