Maurizio Strippoli-Mota
Gaithersburg,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
AT&T
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Software and hardware troubleshooting, identify, research, and resolve technical problems.
Bartender Supervisor
True Respite Brewery
12.2022 - 08.2023
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
- Increased overall revenue with creative drink promotions and themed events.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
Banker
PNC Bank
11.2022 - 05.2023
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Receive support tickets for different business customers that required deposits, bank statements or need to do adjustment in the account
Bartender
YardHouse Darden Restaurants
11.2019 - 07.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Retail Sales Associate
Metro By T-Mobile
02.2020 - 11.2021
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associate of Applied Science - Surgical Technology
Montgomery College
Rockville, MD07.2027
High School Diploma -
Clarksburg High School
Clarksburg, MD06.2017
Skills
- Customer Service
- Loss Prevention
- Hardware troubleshooting
- Network Troubleshooting
- Network configuration
- Beverage Preparation
- Networking and relationship building
- Allergy awareness
- Upselling strategies
- Sales and Marketing
- Complaint resolution
- New Account Setup
- mac and Windows operating system
- Google Workspace
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved team productivity with morale-boosting incentives.
- Exceeded monthly quota Multiple times.
Certification
Microsoft Office Certifications
CompTIA A+
CompTIA Network+
B2B Sales Course
Mixologist ( Arlington Bartender School Certification)
Additional Information
Originally Born and raise in Venezuela, moved to the United States in 2014 seeking for better opportunities for me and my family, I am a people person, I always work with different people in different positions and I enjoy what I do., I like anything that has to do with technology from computers to phones, tablets, smart watches etc... My current goal is to get more into IT industry and become a Surgical Technician which I am going to school for.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender Supervisor
True Respite Brewery
12.2022 - 08.2023
Banker
PNC Bank
11.2022 - 05.2023
Retail Sales Associate
AT&T
10.2022 - Current
Retail Sales Associate
Metro By T-Mobile
02.2020 - 11.2021
Bartender
YardHouse Darden Restaurants
11.2019 - 07.2022
Associate of Applied Science - Surgical Technology
Montgomery College
High School Diploma -
Clarksburg High School