Maurkeese McGhee
Arkville,TN
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Client Support Analyst
CereCore
01.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
Provider Service Rep II
Elevance Health, Inc
12.2018 - Current
- Provide exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigate and resolve provider inquiries on claim denials and payments.
- Reprocess denied claim payments for Health Providers.
- Educate members and providers about billing, payment processing and support policies and procedures.
- Handled 30-40 calls per day to address customer inquiries and concerns
Deposit Servicing Agent
USAA
07.2017 - 07.2018
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Stock Supervisor
Steve Madden
05.2016 - 01.2017
- Assist in training new hire employee's on store shipping process
- Generate sales and inventory reports via excel
- Communicate with Providers, state personal, and vendors regarding member plans
- Increase inventory product performance report by 15%(PDR).
Education
N/A - Cyber Security
Pivot Techical School
Nashville, TN02.2023
Bachelor of Science - Political Science And Government
South Carolina State University
Orangeburg, SC05.2016
Skills
- Verbal and Writing Communication
- Inventory
- Communication
- Courteous with Strong Service Mindset
- Client Relationships
- Efficient and Detail-Oriented
- Troubleshooting and Assistance
- Desktop Support
- Knowledgeable in Active Directory
- Microsoft Office Suite
Timeline
Client Support Analyst
CereCore
01.2023 - Current
Provider Service Rep II
Elevance Health, Inc
12.2018 - Current
Deposit Servicing Agent
USAA
07.2017 - 07.2018
Stock Supervisor
Steve Madden
05.2016 - 01.2017
N/A - Cyber Security
Pivot Techical School
Bachelor of Science - Political Science And Government
South Carolina State University
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