MAURKEYLA KIKER
Dallas,TX
Summary
Customer relationship expert with extensive experience in boosting guest satisfaction and streamlining operations. Demonstrated ability to lead teams and improve communication processes for enhanced efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Financial Analyst
Toyota Financial Services
The Colony, Texas
11.2024 - Current
- Analyzed complex financial data to support strategic decision-making.
- Delivered actionable recommendations to management based on data analysis for informed decision-making.
- Identified discrepancies in financial records and recommended corrective actions to ensure accuracy.
- Evaluated financial documents for accuracy and compliance with relevant laws and regulations.
- Ensured all financial assessments complied with applicable standards and regulations.
- Reviewed loan applications, ensuring strict adherence to company policies.
- Assisted in implementing process improvements that enhanced operational efficiency.
Guest Service Representative
State Farm
Richardson, Texas
02.2021 - 12.2024
- Resolved guest complaints professionally, enhancing overall satisfaction.
- Enhanced guest satisfaction through enthusiastic and friendly interactions, fostering positive guest experiences.
- Assisted customers with inquiries about insurance policies and claims processes, providing clear guidance and support.
- Educated clients on digital tools for account access and claims management.
- Collaborated with team members to maintain accurate customer records in databases, ensuring seamless service delivery.
- Answered phone inquiries, directing calls to appropriate staff members.
Store Associate, Shift Leader
RaceTrac
Carrollton, Texas
03.2019 - 01.2023
- Supervised team members during peak shifts, ensuring smooth operations and timely service.
- Trained new employees on safety protocols and customer service standards, fostering a knowledgeable workforce.
- Managed inventory levels and restocked supplies, ensuring availability of products to meet customer demands.
- Assisted customers with inquiries, resolving issues swiftly and effectively.
- Coordinated shift schedules to improve staffing and coverage.
- Verified cash drawers contained accurate amounts during opening and closing shifts.
- Resolved customer complaints in a timely and professional manner.
Host, Waitress
Saltgrass Steakhouse
Plano, Texas
11.2016 - 05.2019
- Delivered exceptional customer service in a fast-paced dining environment.
- Resolved customer concerns efficiently, ensuring satisfaction and fostering positive dining experiences.
- Cultivated strong connections with customers through friendly interactions, encouraging repeat visits and loyalty. with regular customers through friendly conversation.
- Recommended menu items based on guest preferences and dietary restrictions, enhancing personalization and satisfaction.
- Took orders accurately and communicated them promptly to kitchen team.
- Processed payments efficiently at register and handled cash transactions.
- Maintained cleanliness and organization of tables and dining areas consistently.
- Assisted in training new staff on service standards and menu knowledge.
Education
High School Diploma -
Ranchview High School
Irving, TX06-2018
Skills
- Financial reporting
- Problem solving and adaptability
- Financial forecasting
- Data visualization
- Problem solving and adaptability
- Detail orientation
- Time management
- Communication skills
- Detail orientation
Certification
- Food Handlers
- TABC
Timeline
Financial Analyst
Toyota Financial Services
11.2024 - Current
Guest Service Representative
State Farm
02.2021 - 12.2024
Store Associate, Shift Leader
RaceTrac
03.2019 - 01.2023
Host, Waitress
Saltgrass Steakhouse
11.2016 - 05.2019
High School Diploma -
Ranchview High School