Maurnice Tipton
St Louis,MO
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
STAT Sr. Project Manager
SSC Services for Education
2022.03 - Current
- Travel within the country for 75% of my work time to meet clients, establish connections, and assess current programs, services, policies, and procedures. This helps ensure that the staff is working efficiently and effectively.
- Assist in directing and carrying out new customer/contract start-up operations. This includes identifying start-up teams, creating action plans, and implementing services in a timely and cost-effective manner.
- Schedule and facilitate weekly meetings between senior management to discuss deliverables, schedules, and conflicts.
STAT Project Manager
SSC Services for Education
2021.08 - 2022.03
- Member of STAT (startup, training, and transition) team that supports new and existing K-12 & Higher Education accounts who traveled domestically 75% of the time to meet with clients, build relationships, and evaluate existing programs, services, policies, and procedures to ensure staff is operating as effectively and efficiently as possible
- Communicates project details across all levels of the organization and across multiple departments proactively
- Oversaw recruiting, safety, productivity, and quality of operations for new and existing accounts
- Training of account personnel in proper cleaning techniques and all safety procedures
- Provides reports on the status of project milestones and adjusts schedules accordingly
- Assisted with planning, directing and coordinating the activities of the designated project to ensure that the goals or objectives of the project are accomplished within the prescribed time frame and funding parameters
- Reported regularly to senior managers on project budget, progress, successes and potential road blocks.
Bench Custodial Manager
SSC Services for Education
2020.08 - 2021.08
- Traveled domestically 75% of the time to meet with clients, build relationships, and evaluate existing programs, services, policies, and procedures to ensure staff is operating as effectively and efficiently as possible
- Managed and provided training to Unit Directors and hourly staff in custodial cleaning methods and procedures and proper operation of equipment
- Participated in the recruitment and selection of personnel for the purpose of hiring quality staff
- Inspected custodial work for the purpose of ensuring adherence to established cleaning standards
- Assisted with the development of work schedules and coordinating workloads for custodians to ensure that the client's needs are met and promote client satisfaction
- Control cost by evaluating labor hours and projects to make sure they are completed timely and within budget
- Supervises day-to-day work activities by delegating authority, assigning, and prioritizing activities, and monitoring compliance with operating standards.
Director of Custodial Services
WFF Facility Services
2017.07 - 2020.08
- Responsible for overseeing the custodial needs of 12 school district locations, encompassing approximately 900,000 cleanable square feet, and supervising 65 direct reports.
- Maintaining open lines of communication with school administrators, faculty, and other stakeholders to address any concerns or issues related to custodial services.
- Recruited, hired and provided ongoing training and development opportunities for custodial staff to enhance their skills, knowledge, and professionalism.
- Ensured compliance with safety regulations and protocols, including the proper handling and disposal of cleaning chemicals, adherence to OSHA standards, and implementation of emergency procedures.
Client Services Manager
Intelliteach
2016.08 - 2017.07
- Acted as the primary point of contact for attorney clients regarding outstanding accounts receivable. Communicated with clients via phone and email to address inquiries, provide payment reminders, and negotiate payment arrangements.
- Addressed client disputes or discrepancies regarding billing statements, invoices, or payment amounts. Investigate the root cause of disputes and work with internal teams, such as attorneys or billing departments, to resolve issues and facilitate payment resolution.
- Build and maintain positive relationships with clients while effectively managing collections activities. Balance the need to collect outstanding debts with preserving client goodwill and satisfaction.
Facilities Training Manager
Aramark
2016.01 - 2016.07
- Partnered with custodial and maintenance managers to determine training needs that supported an employee base of 290 custodians and 50 tradesmen
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Provided training for custodians and tradesmen to include proper use of products, cleaning practices, equipment safety, and work methods
- Conducted job performance evaluations, and delivered corrective actions, coaching, and motivation of employees.
Assistant Custodial Manager
Aramark
2014.02 - 2016.01
- Responsible for the custodial needs of 20 schools, approximately 1.6 million cleanable square feet, supervising 75 direct and 40 indirect reports
- Developed and implemented an employee recognition program to spotlight custodians who went above and beyond their regular duties
- Conducted weekly building cleanliness inspections, safety assessments, and observations of schools and custodians
- Partnered with human resources during the recruitment and selection process and promotional opportunities for existing employees
- Cultivated and sustained a working relationship with the management team and school district administration.
Education
Bachelor of Arts - Business Administration
Lindenwood University
Saint Charles, MO05.2025
Skills
- Project tracking
- Custodial Services
- Training & Development
- Safety/Liability Management
- Time Management
- Operations & Maintenance
- Conflict Resolution
- Adaptability
- Customer Service
- Team Building
- Decision Making
- Problem-Solving
Certification
- ISSA Cleaning Industry Management Standard and CIMS Green Building with Honors Certification
- GBAC-Trained Technician
Key Work Achievements
- Peer Influence Award 2018 (WFF Facility Services)
- Redesigned and implanted custodial new-hire and refresher training programs, which reduced turnover by 20%. (Aramark)
- Top university accounts collector for six consecutive months while handling 2,000 invoices each month (Sigma-Aldrich)
- Recipient of three Life Saver Awards and nominated for the Circle of Excellence (NuVox)
- Received performance award for collecting over $5.8 million in one month (SAVVIS)
- Exceeded monthly individual revenue goal by 15% for twelve months (SAVVIS)
Other Employment History
- Sigma-Aldrich, St. Louis, MO, 2008, 2014, Credit and Collection Representative
- SAVVIS Communications, Town & Country, MO, 2005, 2008, Senior Accounts Receivable Manager
- Xspedius Communications, O'Fallon, MO, 2002, 2004, Collections Assistant Manager
Timeline
STAT Sr. Project Manager
SSC Services for Education
2022.03 - Current
STAT Project Manager
SSC Services for Education
2021.08 - 2022.03
Bench Custodial Manager
SSC Services for Education
2020.08 - 2021.08
Director of Custodial Services
WFF Facility Services
2017.07 - 2020.08
Client Services Manager
Intelliteach
2016.08 - 2017.07
Facilities Training Manager
Aramark
2016.01 - 2016.07
Assistant Custodial Manager
Aramark
2014.02 - 2016.01
Bachelor of Arts - Business Administration
Lindenwood University
- ISSA Cleaning Industry Management Standard and CIMS Green Building with Honors Certification
- GBAC-Trained Technician
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