Mauro Alejos
Bell Gardens,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly resolving any areas in need of assistance . I am not afraid of handling head on stressful situations while keeping composure and calm. Everything becomes a learning opportunity and not taken personal .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cal-Royal Products
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Food Service Worker
Panera Bread
11.2022 - 04.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Shift Leader
Wingstop
07.2017 - 05.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Created training manual for employees to use as reference guide.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Pizza Loca
11.2020 - 02.2021
- Delegated daily tasks to team members to optimize group productivity.
- Opened up the store for business while being in charge of prepping for the entire day and making sales simultaneously
- Made inventory orders and ordered product in sync with sales
Education
Some College (No Degree) - Business Administration And Management
Cal State Los Angeles
Los ÁngelesSkills
- Positive Attitude
- Customer Service Management
- Flexible Schedule
- Policy and Procedure Enforcement
- Employee Attendance Monitoring
- Team Collaboration and Leadership
- Conflict Resolution
- Shift Paperwork Completion
- Training Assistance
- Assigning Work
- Role Modeling
- Staff Supervision
- Training and Development
- Employee Coaching and Motivation
- Product Knowledge
Certification
- Employee of the month, Wingstop - 2020
- Servsafe manager certification Servsafe - 2022
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Food Service Worker
Panera Bread
11.2022 - 04.2023
Customer Service Representative
Cal-Royal Products
05.2022 - Current
Assistant Manager
Pizza Loca
11.2020 - 02.2021
Shift Leader
Wingstop
07.2017 - 05.2022
Some College (No Degree) - Business Administration And Management
Cal State Los Angeles
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