Mauro Espinoza

ESSENTIAL FUNCTIONS:

• Audit, balance and report on all food and beverage outlets' (e.g
• Restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc
• Conflict resolution, Decision Making, & Problem solving being key role characteristics.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc
• Accurately following directions to make proper corrections and adjustments.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing
• Accurately adding and removing to night audit procedures to stay up-to-date with what is required from audit team.
• Balance and close all bank ticket codes, daily
• Run night audit final after insuring all revenues are in balance nightly
• Prepare daily reports for management and finance dept

Responsibilities:

• Schedule sales presentations or offer specially priced vacation packages to guests attending an event and at off-site locations such as sporting events, trade shows, concerts, malls, airports, and more
• Provide the highest level of service to exceed budgeted sales presentations and volume production goals
• Check-In high level VIP owners with upmost professionalism and courtesy
• Produced weekly reports on key performance indicators related to marketing initiatives.
• Developed marketing strategies and campaigns to increase brand awareness.

Awards:

Marketing Executive of the Month x6

Marketing Executive of the Year 1x

Highest Gross Sales Volume x2

Rookie of the Year (2021)

Responsibilities:

• Prepare and provide an informational and persuasive sales presentation
• Prepare purchase agreements/contracts
• Assure complete and accurate processing of documents pertaining to sales.
• Completing additional tasks outside of sales role to assure client satisfaction and reduce cancellations.
• Negotiated contracts with clients on behalf of the company.

Awards:

Salesman of the Month (630k in gross sales)

Rookie of the Quarter

• Began working as a Dishwasher promoted to Shift Leader within a year of my initial start

Responsibilities:

• Opening/Closing restaurant procedures
• Inventory reports / receiving food orders
• Performed administrative tasks including filing documents, data entry.
• Ensured that all safety protocols were followed at all times.
• Resolved conflicts between customers, employees, and vendors in a timely manner.
• Provided guidance and support to other team members as needed.
• Worked each position at any point needed, Bakery, Bussing, Cashier, Dishwashing - Multitasking at a high level.