Mauro Ezequiel
Houston,TX
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Overview
7
7
years of professional experience
Work History
Valet Supervisor
LAZ.
Houston, TX
03.2024 - Current
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Scheduled shifts for team members and managed time off requests.
- Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
Valet Parking Attendant
C.Baldwin, Curio Collection by Hilton
Houston, TX
05.2023 - Current
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Parked and returned vehicles for guests during valet service hours.
- Provided customer service and information, answered questions and gave directions.
- Issued tickets and collected parking fees from individuals.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Handled account payments, collected cash and processed credit card charges.
- Kept digital logs updated with cars, locations and special customer information.
Valet Supervisor
SP+
Houston, Tx
06.2023 - 02.2024
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Scheduled shifts for team members and managed time off requests.
- Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
Valet Parking Attendant
Hotel ZaZa Museum District
Houston, TX
02.2023 - 04.2023
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted customers and opened car doors to enhance service.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Assigned numbered tags to customers and vehicles.
- Responded to questions about local area and company services.
Valet Parking Attendant
The WestIn Houston Medical Center/ Museum District
Houston, TX
05.2021 - 08.2022
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Parked and returned vehicles for guests during valet service hours.
- Provided customer service and information, answered questions and gave directions.
- Issued tickets and collected parking fees from individuals.
Valet Parking Attendant
JW Marriott Houston Downtown
Houston, TX
07.2017 - 05.2021
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Parked and returned vehicles for guests during valet service hours.
- Provided customer service and information, answered questions and gave directions.
- Issued tickets and collected parking fees from individuals.
Valet Parking Attendant
Double Tree Hilton
Houston, TX
05.2018 - 07.2018
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Parked and returned vehicles for guests during valet service hours.
- Provided customer service and information, answered questions and gave directions.
- Issued tickets and collected parking fees from individuals.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Greeted customers and opened car doors to enhance service.
- Responded to questions about local area and company services.
Education
Some College (No Degree) - Engineering (Pre-Engineering)
Sam Houston University
Skills
- Clear Spoken Communication Skills
- Customer Service Excellence
- Valet Services
- Money Handling
- Conflict Management
- Payment Collection
- Safe Driving
- Client Service
- Guest Relations
- Vehicle Operation
- Oral Communication
- Employee Training and Development
- Staff Management
- Team Leadership
- Multilingual in English, Portuguese and Spanish
Timeline
Valet Supervisor
LAZ.
03.2024 - Current
Valet Supervisor
SP+
06.2023 - 02.2024
Valet Parking Attendant
C.Baldwin, Curio Collection by Hilton
05.2023 - Current
Valet Parking Attendant
Hotel ZaZa Museum District
02.2023 - 04.2023
Valet Parking Attendant
The WestIn Houston Medical Center/ Museum District
05.2021 - 08.2022
Valet Parking Attendant
Double Tree Hilton
05.2018 - 07.2018
Valet Parking Attendant
JW Marriott Houston Downtown
07.2017 - 05.2021
Some College (No Degree) - Engineering (Pre-Engineering)
Sam Houston University