Mauro Lopez

• Scanning assigned areas to identify potential hazards or swimmers in distress.

• Performing rescues and administering first aid, including CPR.

• Enforcing rules regarding diving, running, and other potentially dangerous behaviors.

• Checking water quality and chemical levels as needed.

• Reporting any safety hazards or maintenance needs to supervisors.

• Participating in in-service training to maintain skills and learn new procedures.

• Assisting with special events or programs as needed

• Greeted guests upon arrival, providing helpful information and directions as needed.
• Verified tickets for admission to ensure accuracy of admissions data.
• Provided customer service support by answering questions about attractions and activities.
• Interacted with customers in a friendly manner while resolving any concerns they may have had regarding the attractions or services offered at the facility.
• Organized games, contests, events for visitors when needed.

• The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café
• Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food
• S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care
• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures