Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mauro Morelli

Professional Courier
Boiling Springs,SC

Overview

49
49
years of professional experience

Work History

Professional DOT Courier

Fedex Express
05.2016 - Current
  • Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
  • Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
  • Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
  • Expedited urgent shipments when required, prioritizing tasks efficiently to meet critical deadlines without compromising quality of service.
  • Navigated diverse terrains across urban and rural areas adeptly while adhering to all traffic laws for safe transportation outcomes.
  • Coordinated with dispatchers effectively, maintaining clear communication regarding job updates, delays, or changes in delivery assignments.
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
  • Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
  • Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
  • Safeguarded sensitive materials during transport by implementing strict security protocols and monitoring measures.
  • Contributed to team success by collaborating effectively with fellow couriers on shared routes or larger projects requiring multiple personnel resources.
  • Assisted in resolving client issues or concerns regarding deliveries, providing timely feedback to management for continuous improvement efforts.

Deliveries Route Manager

Fedex Ground
09.2015 - 05.2016
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
  • Oversaw fleet maintenance programs to ensure timely repairs were performed while minimizing downtime for vehicles in operation.
  • Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
  • Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
  • Managed a team of drivers, providing training and support to ensure high performance standards were met.

Motorcycle Accessories Store Manager

Nacar Motorcycle Usa
01.2012 - 09.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Science - Computer Language

DATAMEC
Sao Paulo, Brazil
05-1981

Skills

  • Package handling
  • Loading and unloading
  • Relationship building and rapport
  • Warehouse operations
  • Safety procedures
  • Order tracking
  • Defensive driving
  • Vehicle inspection
  • Hazardous materials handling
  • Excellent driving skills

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Professional DOT Courier

Fedex Express
05.2016 - Current

Deliveries Route Manager

Fedex Ground
09.2015 - 05.2016

Motorcycle Accessories Store Manager

Nacar Motorcycle Usa
01.2012 - 09.2015

Associate of Science - Computer Language

DATAMEC

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Mauro MorelliProfessional Courier