Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mauro Oms

Tampa,FL

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

8
8
years of professional experience

Work History

Closing Team Leader

Target
01.2019 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Operated and managed a store as only acting leader on duty while executing nightly goals to make sure the the team is set up for success.

Service and Engagement Team Leader

Target
08.2017 - 01.2019
  • Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
  • Provided technical assistance with service operations and connected participants to external resources.
  • Developed and integrated organized icebreakers, team builders, service training and reflection.
  • Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Initiated timely response to emails, voicemails and written correspondence.

Front End Coordinator/Customer Service Staff

Publix Super Markets Inc
11.2014 - 08.2017
  • Greeted and verified members and guests upon entry to optimize security.
  • Followed manual and computer procedures to close guest accounts and open room for next sale.
  • Monitored cash transactions at front desk to maintain responsibility for personal bank.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Arts - Business Administration And Management

University of Arizona
Tucson, AZ
03.2025

Associate of Arts - Business Administration

Hillsborough Community College
Tampa, FL
06.2020

High School Diploma -

Hillsborough High School
Tampa, FL
05.2017

Skills

  • Onboarding and Orientation
  • Work Planning and Prioritization
  • Giving Constructive Feedback
  • Analytical Thinking
  • Shift Scheduling
  • Coaching and Mentoring
  • Teamwork and Collaboration
  • Overseeing Daily Activities
  • Motivational Leadership
  • People Management
  • Inventory Accuracy
  • Timelines and Milestones
  • Overcoming Obstacles

Languages

Spanish
Native or Bilingual

Timeline

Closing Team Leader

Target
01.2019 - Current

Service and Engagement Team Leader

Target
08.2017 - 01.2019

Front End Coordinator/Customer Service Staff

Publix Super Markets Inc
11.2014 - 08.2017

Bachelor of Arts - Business Administration And Management

University of Arizona

Associate of Arts - Business Administration

Hillsborough Community College

High School Diploma -

Hillsborough High School

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Mauro Oms