Mauro Proo Ramos
North Highlands,CA
Summary
Spirited [Job Title] committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence. Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Platoon Leader
United States Marine Corps
- Provided quality instruction, practical application, and testing exercises for long- and short-range infantry patrolling, physical fitness, Terrorist Awareness, and tactical operations against enemy forces
- Results-driven platoon leader, with excellent leadership, team building, and communication skills
- Possess the vision necessary to develop and implement successful action plans, with demonstrated proficiency across diverse management, supervisory areas.
Supervisor / Mentor
United States Marine Corps
- Counseled, advised, and mentored platoon members, demonstrated leadership, organizational, interpersonal, and professional military technical skills in a variety of challenging assignments Skilled, confident, and energetic Operations Specialists with 4 years of Honorable military service
- Solid qualifications as a team leader, manager, and personnel training, contributing to operational readiness and company success
- Recognized by supervisors as a self-motivated, efficient professional who delivers outstanding results through problem-solving, communications, and interpersonal strengths
- Personal qualities include reliability, trustworthiness, integrity, sound judgment, and strong work ethic.
Training
United States Marine Corps
- Supervised and evaluated the combat capabilities of assigned personnel and equipment, managed, coordinated, and taught training programs for platoon personnel for distinct on-the-job skills, to include prisoner (POW) control, hand-to-hand combat certification
- Organized and maintained over 50 items of tactical equipment and maintained chronological records dating back to three months.
Quick Reaction Force
United States Marine Corps
- Demonstrated superior operations, functions, knowledge, experience, and ability to effectively plan, organize, direct group work, and or negotiate with higher headquarters, subordinate units, tenant commands, civilian counterparts, and high-ranking military and civilian officials on a variety of time sensitive issues dealing with current and future force protection, security, patrolling, vehicle convoy protection, quick reaction force and combat preparedness operations.
Administration
- Prepare section correspondence, command-issued directives, to keep all echelons of the section informed of the Commander's intent and guidance
- Well versed in producing, distributing, and authenticating various types of documentation such as orders, procedures, and instructions designed to uphold discipline, guidance, instructions to the Command.
Motor Operator
- Assist 10 tactical vehicle operators in the operation and maintenance of 20 military vehicles, including trailers, heavy gear, and equipment
- Duties include 12 to 24-hour shift consisting of operating vehicles in rough, hard surface terrain at night and during daylight
- Use advanced communications equipment, satellite, and tracking devices.
Supervisor
- Responsible for the well-being, discipline of Marines under my charge
- Set and enforce high standards in the areas of personal guard readiness, appearance, physical fitness, weapons safety
- Demonstrated leadership, supervision, management, team building and customer service skills.
Tactics & Training
- Assisted in developing weekly training and development plans, conducted training in the areas of Anti-Terrorism, Force Protection, Patrolling, and Weapons Qualifications
- Trained in observation and tracking methods including arrest tactics, report writing and interviewing techniques
- Ensured filing and control of the tactical vehicle preventative and maintenance reports
- Investigated accidents that occurred with tactical vehicle at the small leadership level
- Managed field training and setting up training for junior Marines
- Presented physical training in the Marine Corps Martial Arts program
- Informed individuals about what is required of them during field operations and what we demand of the individual
- Set and enforce high standard of performance
- Trained 80 Marines in the use of the M67 fragmentation hand grenades.
Supply Administration & Operations
- Assisted with supply matters to the warehouse manager in the areas of restructuring, reorienting, recasting immediate and long-range goals, objectives, plans, and schedules to meet substantial changes in supply readiness
- Prepared and conducted detailed briefings to the warehouse supply manager on the accuracy of reported equipment inventories and reported equipment readiness, process improvements realized during the analysis, general condition of the using unit material accounts, and recommend courses of action to resolve disparities in enterprise-level accounting records.
Operations Manager
Ramos Cleaning Services LLC
6468 Channing Drive North Highlands CA
01.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Motor Operator
United States Marine Corps
01.2020 - 06.2023
- Counseled, advised, and mentored platoon members, demonstrated leadership, organizational, interpersonal, and professional military technical infantry, supervisor, and management skills in a variety of challenging assignments
- Consistently promoted a strong teamwork environment and achieved outstanding results within the platoon and the Battalion.
Store Team Member
AutoZone
6920 Sunrise BLVD, Citrus Heights CA
02.2016 - 06.2016
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
Team Member
Jack In The Box
5150 Foothills Blvd, Roseville, CA 95747
01.2015 - 06.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Landscape Worker
C&r Landscape Design
05.2014 - 08.2014
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
Delivery Driver
Dominos's Pizza
7518 Auburn BlLD, Citrus Heights CA
01.2014 - 06.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Team Member
Mcdonalds
1400 Lead Hill BLVD, Roseville CA
06.2011 - 08.2011
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
Education
Bachelor of Science in Applied Management -
Grand Canyon University
Phoenix, AZSkills
- Mentoring abilities
- Inventory Reconciliation
- Operational planning
- Personnel Management
- Equipment Maintenance
- Training Coordination
- Collaborative Approach
- Mission strategy
- Field Training
- Building morale
- Overseeing training
- Bilingual in [Spanish]
Accomplishments
- Facilitated Improvement by enacting positive change.
- Brought in $350,000 in revenue for 2023
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 400 hours by completing volunteer services with many organizations with accuracy and efficiency. Camp pendleton youth sports, The heroes project, city of Carlsbad, wounded warriors, Azteca FC youth soccer club.
Professional Development
- 7 Habits of highly Effective People
- Suicide Prevention
- Hazardous Materials
Certificates Licenses
- Terrorism & Awareness
- Personal Finance
- Correspondence Procedures
Military Service Information
06/01/2019, 06/01/2023, U.S. Marine Corps, Global War on Terrorism Service Medal, National Defense Service Medal, Military Outstanding Volunteer Service Medal
Other Information
Proven ability to work independently, as a team player, or assume the responsibilities of a resourceful group leader. Solid background in leadership, training, mentoring, communications skills, and goal assessments coupled with the ability to provide counseling, corrective feedback, and professional development information to both large and small groups. Problem solver and decision maker that is accomplished and recognized for his work and performance as small unit leader. Demonstrated ability to lead and manage personnel of diverse occupations and social backgrounds with dedication to people and the mission at hand. An experienced and enthusiastic trainer and educator. Effective and expedient project manager with a strong background of positive solutions and completion of all tasks and assignments with outstanding problem-solving skills, negotiation techniques and attention to detail via oral or written communications. experience in Microsoft Office, compile, maintain, and update documents, reports spreadsheets, and data systems. Research, interpret, and apply all regulations, instructions and procedures concerning administrative logistics issues and requirements. Diplomatic and positive in dealing with people. Speak, Read, Write Spanish Strong written communication, public speaking, and senior-level presentations skills.
Affiliations
- Operation Underground Railroad
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Motor Operator
United States Marine Corps
01.2020 - 06.2023
Store Team Member
AutoZone
02.2016 - 06.2016
Operations Manager
Ramos Cleaning Services LLC
01.2016 - Current
Team Member
Jack In The Box
01.2015 - 06.2015
Landscape Worker
C&r Landscape Design
05.2014 - 08.2014
Delivery Driver
Dominos's Pizza
01.2014 - 06.2014
Crew Team Member
Mcdonalds
06.2011 - 08.2011
Platoon Leader
United States Marine Corps
Supervisor / Mentor
United States Marine Corps
Training
United States Marine Corps
Quick Reaction Force
United States Marine Corps
Administration
Motor Operator
Supervisor
Tactics & Training
Supply Administration & Operations
Bachelor of Science in Applied Management -
Grand Canyon University