Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mauro Soliz Serrano

Warwick,RI

Summary

Experience, dedicated and customer oriented technical expert at Apple proficient in providing exceptional customer service and support. Skilled in troubleshooting, repairing and resolving complex technical issues across a wide range of Apple products. Adept at leveraging strong sales skills to identify customer needs and recommend appropriate solutions, resulting in increased sales revenue. Fluent Spanish speaker, able to effectively communicate and engage with diverse customer base. Committed to delivering outstanding results through a combination of technical expertise, people skills, and a genuine passion for customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Expert

Apple Inc
01.2019 - Current
  • As a technical expert, with my great experience at Apple I'm able to demonstrate my proficiency in technology when it comes to Apple products as well as being able to adapt to new products as they launch, and also repairing them, screens, batteries, cameras, etc.
  • Supporting with sales all year around, engaging multiple customers at a time while providing the best experience and solutions.
  • Identified and resolved technical issues related to software applications.
  • Analyzed customer requirements and designed solutions that meet their needs.
  • Provided training and support to end-users on new technologies.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Technical Specialist

Apple Inc
01.2018 - 01.2019
  • Serviced in analyzing and repairing products using hands-on problem solving skills
  • As a tech specialist, I was able to identify patterns to fix troubleshooting issues in order to provide functional products to Apple customers.

Apple Specialist- Customer service and Sales

Apple Inc
01.2017 - 01.2018
  • Delivered exceptional customer experience by promoting Apple products to provide the right recommendations in order to meet the customer's needs.

Samsung Experience Consultant

Samsung
01.2016 - 01.2017
  • Job duties included holding workshops and setting up new products for customers, as well as demonstrating demos
  • Improved the customers shopping experience with using product knowledge to provide recommendations when it came to buying items such as phones, tablets and wearable devices
  • Worked with the mobile team in Best buy and assisted on the Verizon, AT&T and Sprint plans to get customers into plans and upgrades according to their needs.

Education

High School Diploma -

Hope High School
Providence, RI
06-2014

Skills

  • Fluency in Spanish
  • Mobile Device Repair
  • User Support
  • Strong people skills
  • Enthusiasm
  • Adaptability
  • Active listening
  • Strong technology and sales skills
  • Great customer experiences in any environment and to deliver lots of energy
  • People oriented
  • Strong communication skills that let me converse as freely and comfortably with small groups as with individual customers

Certification

  • IOS certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Technical Expert

Apple Inc
01.2019 - Current

Technical Specialist

Apple Inc
01.2018 - 01.2019

Apple Specialist- Customer service and Sales

Apple Inc
01.2017 - 01.2018

Samsung Experience Consultant

Samsung
01.2016 - 01.2017

High School Diploma -

Hope High School

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Mauro Soliz Serrano