Mauro Soliz Serrano
Warwick
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Expert
Apple Inc
01.2017 - Current
- Determine all customer needs using APPLE steps of service
- Supporting product zone all year around, engaging multiple customers at once while providing great experience and solutions
- Great mentor for others in the store
- Work together across the apple store to recommend ownership and service options that align with customers needs
- Identify potential sources of technical issues by leveraging extensive knowledge of hardware and software.
Technical Specialist
Apple Inc
01.2018 - 01.2019
- As technical specialist, I was able to identify patterns to fix troubleshooting issues in order to provide functional products to Apple customers
- Help keep great team NPS and TMS with personal 100% customer satisfaction for multiple quarters.
Specialist
Apple Inc
01.2017 - 01.2018
- Delivered exceptional customer experience by promoting Apple products to provide the right recommendations in order to meet the customer's needs.
Samsung Experience Consultant
Samsung
01.2016 - 01.2017
- Job duties included holding workshops and setting up new products for customers, as well as demonstrating demos
- Improved the customers shopping experience with using product knowledge to provide recommendations when it came to buying items such as phones, tablets and wearable devices
- Worked with the mobile team in Best buy and assisted on the Verizon, AT&T and Sprint plans to get customers into plans and upgrades according to their needs.
Education
High School Diploma -
Hope High School
Providence, RI06.2014
Skills
- Fluency in Spanish
- Technical expertise in repairing iOS devices
- User Support
- Strong people skills
- Enthusiasm
- Adaptability
- Active listening
- Strong technology and sales skills
- Customer service
Certification
IOS certified
Timeline
Technical Specialist
Apple Inc
01.2018 - 01.2019
Technical Expert
Apple Inc
01.2017 - Current
Specialist
Apple Inc
01.2017 - 01.2018
Samsung Experience Consultant
Samsung
01.2016 - 01.2017
High School Diploma -
Hope High School