Maurqerius Bryant
Atlanta,GA
Overview
7
7
years of professional experience
Work History
Small Business Owner
Healthy Bowls
Anniston , AL
12.2021 - 01.2024
- Conducted regular meetings with employees to review progress towards company goals.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Resolved conflicts between employees or customers in a timely manner.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Monitored cash flow to ensure proper budgeting of resources.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Identified and recruited staff members, including managers and sales personnel.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Updated website content regularly according to current trends within target markets.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted performance evaluations and provided feedback for growth.
Front Desk Assistant
Sleep Inn Hotel
Oxford, AL
11.2019 - 02.2020
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Adhered to all safety protocols set forth by the hotel management team.
- Performed data entry tasks into computerized systems accurately and efficiently.
- Verified identification and credit card information of guests prior to check-in.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Updated room availability status for front office system and property management software system.
- Participated in cross training activities with other departments such as housekeeping or sales and marketing teams.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
- Responded promptly to emails from guests concerning their stay at the hotel.
- Maintained accurate records of guest accounts using computerized systems.
- Ensured that all security procedures were followed according to company policy.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Maintained cleanliness of lobby area at all times.
- Welcomed large volume of guests and improved overall customer service.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Freight Handler, Receiving
Home Depot
Oxford, AL
01.2017 - 10.2019
- Processed orders for shipment according to customer requirements.
- Assisted with organizing special projects in order to maintain an efficient workflow throughout the entire organization.
- Stacked cartons on pallets using appropriate equipment such as forklifts and pallet jacks.
- Monitored outgoing shipments to verify that they meet quality assurance standards.
- Unloaded and inspected incoming shipments to ensure accuracy of products received.
- Packed items according to company standards, ensuring safety and security of contents during transit.
- Organized stockroom shelves, bins and boxes in a neat and orderly fashion.
- Operated lift truck, reach truck or other powered material handling equipment safely within the confines of the warehouse environment.
- Executed inventory counts on merchandise stored in warehouse facilities.
- Managed daily shipping, receiving activities, including deliveries, returns and transfers of goods between warehouses, locations.
Education
High School Diploma -
Gadsden State Community College
Gadsden, AL05-2015
Skills
- Payroll Administration
- Accounting oversight
- Employee Development
- Business growth and retention
- Staffing
- Strategic Planning
- Excellent Communication
- Multitasking and Organization
- Customer Service
- Work Prioritization
- Hospitality services
- Listening Skills
- Problem-solving skills
- Cash Handling
- Performance Improvement
Timeline
Small Business Owner
Healthy Bowls
12.2021 - 01.2024
Front Desk Assistant
Sleep Inn Hotel
11.2019 - 02.2020
Freight Handler, Receiving
Home Depot
01.2017 - 10.2019
High School Diploma -
Gadsden State Community College