Skills
Education
Certification
Work History
Overview
Timeline
Summary
Languages
Maurquis Reliford

Maurquis Reliford

Las Vegas,United States

Skills

Networking and Protocols:

  • TCP/IP, DNS, DHCP, LAN/WAN, VPN

Security Tools:

  • Nessus, Wireshark, Snort, OWAP ZAP

Operating Systems:

  • Linux (Basic), Windows (Advanced)

Adaptability and technical proficiency

  • Flexibility to handle changing technology and work requirements

Security and Threat Management

  • Firewall configuration, antivirus management, threat detection intrusion detection and prevention, identity and access management,

Troubleshooting, and problem-solving

  • Diagnosing and resolving hardware, software, and network issues, analytical mindset to identify and solve complex issues

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
06-2028

Certification

  • CompTIA A+

Work History

IT

Dotty's Casino
Las Vegas, NV
03.2022 - Current
  • Installed, configured, and maintained IT infrastructure while managing user accounts, and enforcing security policies in Active Directory.
  • Managed network resources, like computers, printers, and shared folders, to ensure accessibility for authorized users.
  • Provided technical support, conducted training sessions, and communicated technical concepts effectively to diverse audiences.
  • Processed returns of defective merchandise as required.

Problem Solver

Amazon
Las Vegas, NV
05.2020 - 02.2022
  • Investigated and resolved customer inquiries while tailoring teaching methods to individual or group needs.
  • Recommended improvements to training processes, and identified areas for enhanced efficiency.
  • Provided performance feedback to employees based on observations during training sessions.

Customer Service Representative

Telus International
Las Vegas, NV
02.2017 - 12.2019
  • Addressed customer inquiries by providing accurate information about products and services.
  • Maintained detailed records of customer interactions, transactions, and feedback for future reference.
  • Built strong customer relationships, suggested process improvements, and resolved service and billing issues through consultations.

Security Officer

CSC Security
Las Vegas, NV
06.2016 - 01.2019
  • Monitored surveillance cameras to ensure the safety and security of the premises.
  • Responded promptly to suspicious activity, and took appropriate action as needed.
  • Verified visitor identification before granting building access to maintain secure entry protocols.

Delivery Driver

Aarons Furniture Store
Las Vegas, NV
07.2015 - 08.2016
  • Reviewed and followed daily delivery instructions provided by dispatch.
  • Planned routes efficiently to ensure timely deliveries.
  • Coordinated with dispatch to address any changes or issues during deliveries.

Key Holder Supervisor

99 Cents Only
Modesto, CA
12.2011 - 06.2015
  • Managed inventory operations by monitoring stock levels, restocking shelves, and conducting accurate inventory checks.
  • Maintained store cleanliness, organized displays, and ensured equipment functionality to enhance the customer experience.
  • Scheduled shifts, tracked employee attendance, and communicated effectively with management to ensure efficient store operations.

Overview

13
13
years of professional experience
1
1
Certification

Timeline

IT - Dotty's Casino
03.2022 - Current
Problem Solver - Amazon
05.2020 - 02.2022
Customer Service Representative - Telus International
02.2017 - 12.2019
Security Officer - CSC Security
06.2016 - 01.2019
Delivery Driver - Aarons Furniture Store
07.2015 - 08.2016
Key Holder Supervisor - 99 Cents Only
12.2011 - 06.2015
Western Governors University - Bachelor of Science, Cybersecurity And Information Assurance

Summary

Experienced IT professional with a strong foundation in hardware and software troubleshooting, network management, and user support. Skilled in optimizing processes, ensuring reliable operations, and delivering effective technical solutions. Proven ability to adapt to various IT environments and contribute to organizational success.

Languages

English
Native or Bilingual

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Maurquis Reliford