Maurya Mitchell
Spring Hill,KS
Summary
Accomplished Business Owner with a proven track record at Lee's Front Porch Boutique, enhancing customer satisfaction and expanding business reach through innovative strategies. Skilled in problem-solving and team leadership, I excel in driving results and improving operational efficiency. Demonstrated expertise in customer service and inventory management, contributing significantly to sustained business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Business Owner
Lee's Front Porch Boutique
05.2017 - 05.2024
- Created comprehensive business plan and successfully acquired a brick and mortar retail space for my limited liability corporation.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Launched an e-commerce platform to reach new customers and increase overall revenue.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Implemented a point-of-sale system that improved transaction accuracy and streamlined store operations.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Collaborated with local community organizations to host events, increasing brand visibility within the target market area.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Introduced a customer loyalty program that rewarded repeat shoppers with exclusive discounts, enticing them to return more frequently.
- Implemented inventory management systems which reduced storage costs while maintaining adequate stock levels for seamless business operations.
Office Administrator
Gordon Energy & Drainage
01.2011 - 08.2016
- Answered multi-line phone system, taking work orders, routing calls, delivering messages to staff and greeting in office visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Customer Service Representative
Fedex
08.1987 - 06.1991
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KSAssociate of Science - Nursing
Johnson County Community College
Overland Park, KSSkills
- Customer Service
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Work Planning and Prioritization
- Coaching and Mentoring
- Issue Resolution
- Quality Assurance
Timeline
Business Owner
Lee's Front Porch Boutique
05.2017 - 05.2024
Office Administrator
Gordon Energy & Drainage
01.2011 - 08.2016
Customer Service Representative
Fedex
08.1987 - 06.1991
High School Diploma -
Shawnee Mission West High School
Associate of Science - Nursing
Johnson County Community College
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