Mauryona Kelley
Seattle
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Courtyard By Marriott Seattle Northgate
10.2023 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Sales Coordinator
Courtyard By Marriott Seattle Northgate
05.2022 - 10.2023
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Front Desk Agent
Courtyard By Marriott
12.2021 - 05.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
BDC Service Representative
Acura Of Lynnwood
08.2018 - 10.2020
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Boosted sales of additional services by effectively communicating the benefits to customers.
Education
High School Diploma -
Mariner High School
Everett, WA06.2016
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Data Entry
- MS Office
- Computer Skills
- Event Coordination
- Project Management
- Oral and writing communication
Timeline
Front Office Manager
Courtyard By Marriott Seattle Northgate
10.2023 - Current
Sales Coordinator
Courtyard By Marriott Seattle Northgate
05.2022 - 10.2023
Front Desk Agent
Courtyard By Marriott
12.2021 - 05.2022
BDC Service Representative
Acura Of Lynnwood
08.2018 - 10.2020
High School Diploma -
Mariner High School
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