Mausam Shah

• Leverage industry-standard automation methodologies and frameworks to provide specialized recommendations for software enhancements and tool selection
• Trusted advisor to senior account and customer leadership on matters of tooling and automation
• Drive alignment of solutions to ITIL, SDLC and PLC Enterprise best practices
• Build consensus with cross-functional technical experts for high-value automation solutions
• Develop creative approaches and solutions to complex technical challenges
• Grow, mentor, and manage a geographically-diverse team of automations and tooling specialists

• Managed team of 7 personnel focused on implementing monitoring solutions to optimize application performance
• Consulted with Business to understand and meet customer needs to design and implement monitoring solution.
• Built a strong and lasting rapport with the Business Units to ensure service continuation and lead a path for future business opportunities.
• Implemented application level monitoring based on Industry standards to maintain availability of applications that drive revenue for the business.

·

• Collaborated on all stages of systems development lifecycle from requirement gathering to production releases.
• Gathered and defined customer requirements to develop robust solution
• Planned and developed an interface that simplified ticket generation for larger volumes for Service Desk
• Coordinated and oversaw activities between the development team and Vendor to ensure resolution in timely fashion.