Mark Austin
Garner,NC
Summary
Dynamic Senior Software Engineer with a proven track record at Red Hat, excelling in CI/CD processes and cloud optimization. Adept at leveraging containerization and collaboration to drive performance improvements. Passionate about empowering teams and delivering innovative solutions that enhance operational efficiency and user experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
Red Hat
Raleigh, NC
08.2016 - Current
- Facilitated daily strategy discussions within internal teams to enhance collaboration.
- Collaborated with cross-functional teams to eliminate barriers and streamline processes.
- Developed knowledge resources to raise awareness of tools and procedures.
- Guided employees on best practices for CI/CD and security protocols.
- Allocated AWS resources to optimize performance and cost-efficiency.
- Created tools and workflows utilizing Jenkins, GitLab, OpenStack, OpenShift, Git, AWS, and Terraform to accelerate CI/CD processes.
- Managed PagerDuty administration tasks to ensure effective incident response.
- Established and monitored CatchPoint alerts while maintaining Akamai configurations.
Technical Success Manager
CloudBees
Durham, NC
06.2015 - 08.2016
- Managed largest accounts, including Microsoft Azure, Cisco, and PNC.
- Advocated for enterprise customers to enhance service delivery.
- Resolved technical issues through collaboration with engineering teams.
- Facilitated architectural discussions by organizing meetings with engineers and customers.
- Educated customers on best practices for CI/CD deployment strategies.
- Engaged C-level executives to align business needs with technical solutions.
- Delivered detailed metrics to customers for informed decision-making.
DevOps Engineer
Fidelity Investments
Durham, NC
01.2015 - 06.2015
- Coordinated build and release strategies across departments for internal code deployment.
- Managed Jenkins servers to facilitate efficient code building processes.
- Oversaw uDeploy servers for deploying packaged code from Nexus.
Ninjaneer (Senior Deployment Engineer)
Epic Force
Raleigh, NC
12.2014 - 01.2015
- Developed workflows for software builds and deployments for major companies including MedFusion, Merge, ZeniMax, IBM, Hartford, and Bizcloud using Anthill Pro, Maven, and Jenkins.
- Collaborated with clients to ensure workflows functioned as intended.
- Wrote custom deployment code in programming languages such as Python, Perl, Java, C, Ruby, and JavaScript.
- Executed code deployments across diverse environments including Windows, Linux, Mac OS X, FreeBSD, and SCO.
Senior Software Applications Engineer
Red Hat Inc
Raleigh, NC
09.2013 - 12.2014
- Developed puppet-based workflows and strategies for web code deployment on access.redhat.com using custom tools.
- Supported software engineering with deployment problem-solving and tooling expertise in Java, Jenkins, Maven, and Ant.
- Created custom programs to analyze data for confidential projects utilizing big data storage solutions.
- Configured servers for specific software engineering tasks as required.
- Contributed to planning of company special events, enhancing team engagement.
Senior Linux & PostgreSQL Database Engineer
BBH Media
Raleigh, NC
10.2010 - 09.2013
- Developed innovative solutions to enhance infrastructure support.
- Resolved database issues in PostgreSQL, MySQL, and Oracle SQL.
- Deployed code to production and testing environments using Red Hat RPMs.
- Created deployment specifications, documenting potential system impacts during releases.
- Provided assistance to local staff with UNIX-related challenges.
- Authored technical documentation on new and legacy technologies for IT staff.
- Managed high-availability solutions for networking and applications, including HAProxy and GlusterFS.
- Oversaw maintenance of hundreds of virtual machines via VMware vSphere.
Senior Software Support Analyst
ECR Software Corporation
Boone, NC
02.2008 - 10.2010
- Immediate first response to complicated problems with LIVE retail automated cash registers.
- Documenting technical problems, detecting bugs, etc…
- Upgrade cash register software and drivers remotely.
- Patch and repair large cooperate databases in a replicating multi-store server layout.
- Member on the Linux server committee, hold monthly meetings on improving the product.
- Participated in developing next-gen Linux based cash register terminal.
Jr. Systems Administrator
Boone Regional Ear Nose & Throat
Boone, NC
10.2005 - 07.2007
- Maintained network across multiple office locations for seamless connectivity.
- Developed Electronic Medical Records software by creating database interfaces with PHP for paperless operations.
- Modified PHP applications for customization in post-server builds, enhancing system flexibility.
- Managed Windows Active Directory to facilitate employee onboarding and information updates.
- Authored bi-monthly progress reports and participated in weekly staff meetings to ensure project alignment.
- Provided technical support to BRENT team, resolving issues efficiently.
- Administered existing Linux and Windows servers along with a single SCO UNIX server.
- Sustained net-qmail server for all in-house email communications, ensuring reliability.
Education
Some College (No Degree) - Computer Science
Some College (No Degree) - Computer Science
Skills
- Containerization technologies
- Database management systems
- Version control systems
- Continuous integration tools
- Build automation
- Configuration management
- Cloud infrastructure services
- Web server technologies
- Operating systems expertise
- Programming languages proficiency
- Software development methodologies
- Data analysis techniques
- User experience design principles
- DevOps practices
- Performance optimization
- Agile methodologies expertise
- Microservices deployment
- Virtualization technologies
Certification
- RHCSA
- RHCE
Accomplishments
Eagle Scout, 2004
Affiliations
Assistant Scout Master, Boy Scouts of America Blowing Rock, NC (2005-2009)
Languages
English
Native/ Bilingual
Spanish
Limited
Swedish
Limited
German
Limited
Timeline
Senior Software Engineer - Red Hat
08.2016 - Current
Technical Success Manager - CloudBees
06.2015 - 08.2016
DevOps Engineer - Fidelity Investments
01.2015 - 06.2015
Ninjaneer (Senior Deployment Engineer) - Epic Force
12.2014 - 01.2015
Senior Software Applications Engineer - Red Hat Inc
09.2013 - 12.2014
Senior Linux & PostgreSQL Database Engineer - BBH Media
10.2010 - 09.2013
Senior Software Support Analyst - ECR Software Corporation
02.2008 - 10.2010
Jr. Systems Administrator - Boone Regional Ear Nose & Throat
10.2005 - 07.2007
Wake Tech College - Some College (No Degree), Computer Science
Caldwell Community College & Technical Institute - Some College (No Degree), Computer Science