Mavelle Cruz
Case manager- Career counselor
Kahului,HI
Summary
Dynamic professional with over 18 years of experience in client support, Sr. mortgage loan processing in FHA, HUD, loss mitigation, credit counseling and other support services for clients. Provided strong support and programs, for homeownership opportunities. Demonstrated strong customer service ski[[s, meticulous attention to detail,and proficient in various software and administrative projects and tasks. Enthusiastic Service Specialist with over 18 years of multi-faceted experience meeting customer needs at different types of businesses . Patient, detail oriented service expert, with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of products, services and policies for optimum customer service.
Overview
17
17
years of professional experience
Work History
Career Navigator/Case Manager
Goodwill Career Services Hawaii/American Job Ctr
Kahului, Hl
02.2024 - Current
- Helped individuals with resume writing, interviewing skills, and job search strategies
- Provided guidance and resources to job seekers in navigating their career paths
- Assisted clients with developing action plans to identify and achieve career goals
- Conducted individualized coaching sessions to help individuals explore their interests, values, skills, and experiences
- Developed relationships with employers to promote job opportunities for clients
- Developed partnerships with educational institutions to facilitate access to higher education opportunities
- Advised students on postsecondary option.
- Developed career and education plans based on individual needs
- Provided individualized counseling approaches
- Maintained case files and documented actions.
- Supported clients who have experienced displacement due to economic restructuring or natural disasters.
- Managed case files for all program participants according to established protocols.
Special Needs Caregiver
Acumen/Heather Proud
Haiku, HI
04.2023 - 01.2024
- Provided comprehensive caregiving for a quadriplegic patient, including specialized diet preparation and medication management
- Maintained cleanliness of clients' environment
- Prepared treatment reports and progress evaluations to share with parents and guardians throughout time in Program.
Food Event- Service Manager/ Customer Service
Kiki's Kitchen
Wailea, HI
05.2021 - 06.2023
- Supervised team, managed food preparation and customer service, and handled financial transactions
- Reconciled daily transactions and balanced cash registers
- Provided leadership, insight, and mentoring to newly hired employees.
Accounting Clerk, Executive Administrative Assistant
Employer's Options Staffing Services
Kahului, HI
01.2017 - 08.2020
- Performed diverse roles including accounting, administrative support, and customer service in various sectors
- Organized and maintained executive calendars, scheduled meetings, conferences, and appointments
- Provided secretarial support to the executive staff.
Personal Assistant/Transaction Coordinator/Client Support
Century 21/ Real Estate
Kahului, HI
01.2017 - 12.2017
- Coordinated real estate transactions, provided client support, and managed administrative tasks
- Prepared documents such as reports, presentations, agendas, and correspondence
- Assisted with special projects as needed.
Loan Processor/Mortgage Broker Assistant
Creative Financial Hawaii
Kihei, Hawaii
05.2016 - 02.2017
- Processed loans, liaised with clients, and supported mortgage brokers in loan processing.
- Prepared loan documents
- Communicated with customers to answer questions, process transactions, and resolve issues. Processed all mortgage loans from beginning to end, cleared conditions, solved complex issues within files to funding and recording.
High End Retail - Customer Service
Aina Gourmet, Fine Retail Honua Kai Resort
Lahaina, HI
11.2014 - 03.2016
- Managed retail sales, vendor relations, and administrative duties in an upscale retail environment
- Provided excellent customer service.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Adhered to safety standards at all times while working in the store environment.
- Ensured that all displays were properly stocked and attractively presented.
Sr. Loan Processor
SURACHI And Company, Inc., Real Estate Investments & Finance
Los Angeles
04.2007 - 10.2014
- Reviewed and evaluated loan applications
- Analyzed income documentation
- Verified credit reports for accuracy and completeness prior to loan approval.
- Coordinated document preparation with attorneys, title companies, lenders, and other third parties as needed.
- Assisted junior staff members with any questions they may have had about the loan process or procedures.
- Collaborated closely with underwriters when reviewing files for final approval.
- Ensured that all required paperwork was completed accurately and timely by both parties.
- Provided technical assistance in resolving complex loan processing issues or problems.
- Responded promptly to customer inquiries regarding their loan status and requirements.
- Conducted due diligence on potential borrowers prior to approving a loan request.
- Negotiated terms of the loan agreement between lender and borrower.
- Developed relationships with real estate agents and brokers to increase referral business.
Education
Associate of Arts - Business Administration
Los Angeles City College
Los Angeles, CASkills
- Mortgage processing
- Calyx Point
- Encompass
- Genesis Mortgage Software
- Microsoft Office Suite
- Typing
- Excel
- PowerPoint
- Outlook
- 10-key by touch
- Bilingual in English and Spanish
- Marketing
- Social media platforms
- Supervision
- Team management
- Career Counseling
- Resume Writing
- Confidentiality Practices
- Program Development
- Outreach Programs
Affiliations
- Have held numerous fundraisers for nonprofit organizations and causes, assisting community members struggling with homelessness and other challenges.
- Outreach to persons in shelters
- Volunteer at the Red Cross for the Lahaina wildfires, assisted victims with hotel placement, food, transportation and other accomodations.
- Volunteer at Maui Rapid Rescue Team organization with large clothing donations, toiletries, and items in need.
Timeline
Career Navigator/Case Manager
Goodwill Career Services Hawaii/American Job Ctr
02.2024 - Current
Special Needs Caregiver
Acumen/Heather Proud
04.2023 - 01.2024
Food Event- Service Manager/ Customer Service
Kiki's Kitchen
05.2021 - 06.2023
Accounting Clerk, Executive Administrative Assistant
Employer's Options Staffing Services
01.2017 - 08.2020
Personal Assistant/Transaction Coordinator/Client Support
Century 21/ Real Estate
01.2017 - 12.2017
Loan Processor/Mortgage Broker Assistant
Creative Financial Hawaii
05.2016 - 02.2017
High End Retail - Customer Service
Aina Gourmet, Fine Retail Honua Kai Resort
11.2014 - 03.2016
Sr. Loan Processor
SURACHI And Company, Inc., Real Estate Investments & Finance
04.2007 - 10.2014
Associate of Arts - Business Administration
Los Angeles City College
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