Maverick Ervine
Richfield
Summary
Dynamic public safety dispatcher with a proven track record at Richfield Communications, excelling in emergency response coordination and crisis management. Recognized for streamlining communication workflows, significantly reducing response times. Adept at training new staff and fostering teamwork, demonstrating professionalism and integrity in high-pressure environments.
Knowledgeable Leader with solid background in public safety communication. Proficient in managing emergency calls and dispatching appropriate resources, ensuring quick and accurate response times. Demonstrated ability to remain calm under pressure and effectively use critical thinking and communication skills.
Seasoned public safety professional prepared to bring extensive experience in emergency communication and resource coordination to role. Known for reliability and calm composure in high-stress situations, seamlessly adapting to changing needs. Valued for strong teamwork, quick decision-making, and excellent verbal communication skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Richfield Communications
11.2015 - Current
- Operated multi-channel communication systems to coordinate emergency response efforts.
- Monitored incoming calls and dispatched appropriate emergency services promptly.
- Maintained detailed logs of all communications and incidents for record-keeping and analysis.
- Assisted in training new dispatchers on protocols and use of communication equipment.
- Led initiatives to streamline communication workflows, reducing response times significantly.
- Mentored junior staff, fostering a culture of professionalism and efficiency within the team.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
Tow Truck Driver
Dearden Motors
08.2021 - 06.2023
- Operated tow trucks for vehicle recovery and transportation, ensuring adherence to safety protocols.
- Assisted stranded motorists with jump starts, tire changes, and fuel deliveries in high-pressure situations.
- Maintained accurate records of services performed and inventory used during daily operations.
- Collaborated with dispatch to optimize response times and enhance service efficiency across the region.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
EMT-Basic
Sevier County EMS
04.2014 - 06.2020
- Responded to emergency calls, providing timely and effective patient care in high-stress environments.
- Conducted thorough patient assessments to determine medical needs and prioritize treatments.
- Collaborated with healthcare professionals to facilitate seamless patient transport and communication.
- Maintained equipment readiness by performing routine inspections and necessary repairs or replacements.
- Participated in community outreach programs to promote health education and emergency preparedness initiatives.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Trained new EMTs on proper protocols and procedures.
- Provided patient families with post-medical care instructions.
Sales Specialist
the Home Depot
01.2011 - 11.2015
- Developed and maintained strong customer relationships, enhancing loyalty and repeat business.
- Provided product knowledge and recommendations, improving customer shopping experience.
- Collaborated with team to achieve sales targets, driving store performance.
- Analyzed sales data to identify trends and inform inventory decisions.
- Trained new sales associates on product features and customer engagement techniques.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
Field Artillery Cannon Crewmember
Utah National Guard
02.2009 - 04.2014
- Operated and maintained artillery systems to ensure optimal performance during training and operational missions.
- Collaborated with team members to execute firing procedures in high-pressure environments.
- Conducted routine inspections of equipment, ensuring safety and compliance with military standards.
- Assisted in strategic planning for artillery deployment, enhancing overall mission effectiveness.
- Trained junior personnel on artillery operation and maintenance, fostering skill development and teamwork.
- Supervised field exercises, coordinating logistics and resources to meet operational objectives effectively.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Operated self-propelled howitzers and ammunition trucks safely.
- Collaborated with other military units to provide coordinated fire support, leading to enhanced overall effectiveness in joint operations.
- Supported leadership decisions through effective participation in briefings, debriefings, and after-action reviews following engagements or exercises.
- Confirmed gun line safety and assisted in calibration of weapons systems.
Farm Hand
Mitchell Farms
04.2007 - 01.2011
- Operated and maintained farm machinery to ensure optimal performance and efficiency.
- Assisted with planting, cultivating, and harvesting crops to maximize yield quality.
- Monitored livestock health, implementing care routines to improve overall well-being.
- Collaborated with team members to streamline daily operations and enhance productivity.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
Lifeguard
East Millard Swimming Pool
08.2006 - 01.2010
- Monitored swimming areas to ensure safety and compliance with regulations.
- Provided first aid and CPR in emergency situations, ensuring rapid response.
- Educated patrons on pool rules and safety protocols to promote awareness.
- Assisted in training new lifeguards on operational procedures and emergency responses.
- Enforced facility policies to maintain a safe environment for all swimmers.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
- Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
No Degree - General ED
Snow College
RichfieldHigh School Diploma -
Millard High School
Fillmore Ut05-2009
Skills
- Emergency response coordination
- Standard operating procedure training
- Critical thinking in fast-paced environments
- Multi-agency collaboration
- Crisis management skills
- Continuous improvement initiatives
- Memory retention
- Records management
- Professionalism and integrity
- Stress tolerance
- Effective team collaboration
- Problem-solving
Accomplishments
- Supervised squad through routine mission as acting OIC during deployment in Bagdad.
- Acting team leader for several trainings and missions as part of military background to learn leadership position of direct supervisor for redundancy incase of emergency or loss.
- Obtained NENA CTO accreditation and have assisted in training several new assets to the center/department.
- Completed Center Supervisor Program.
- assisted with review and revision os center polices.
- Helped create or improve systems to make workflow and statistic tracking easier for the center.
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- CSP - 911 Center Supervisor Program
- PST - Public Safety Telecommunicator
- Lifeguard WSI (Swim Instructor)
Timeline
Tow Truck Driver
Dearden Motors
08.2021 - 06.2023
Public Safety Dispatcher
Richfield Communications
11.2015 - Current
EMT-Basic
Sevier County EMS
04.2014 - 06.2020
Sales Specialist
the Home Depot
01.2011 - 11.2015
Field Artillery Cannon Crewmember
Utah National Guard
02.2009 - 04.2014
Farm Hand
Mitchell Farms
04.2007 - 01.2011
Lifeguard
East Millard Swimming Pool
08.2006 - 01.2010
No Degree - General ED
Snow College
High School Diploma -
Millard High School