Jennifer Flores
Mortgage Document Specialist/ Notary
Fort Worth,TX
Summary
Knowledgeable Notary Public with an honest reputation and 19 years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Driven Document Controller touting [25] years of success in digital file management. Proven history of streamlining procedures and mentoring team members on document workflows. Astute individual offering positivity and relative ease in tackling administrative tasks and assisting with special projects.
Overview
13
13
years of professional experience
Work History
Notary Public, Document Specialist III
Bank Of America
04.2011 - 07.2017
- Maintained comprehensive understanding of over 300 digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Managed digital databases and physical file systems.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
- Produced detailed reports to track trends and keep senior management informed.
- Updated journal with names and dates for permanent record.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Managed file archival and information retrievals.
- Updated journal with names and dates for permanent record
- Checked documents and identifying credentials for all parties
Notary Public, Mail Room Operator
Orion Financial
05.2007 - 03.2011
- Managed digital databases and physical file systems.
- Checked documents and identifying credentials for all parties.
- Updated journal with names and dates for permanent record.
- Administered oath to document signers to obtain affirmation of truth.
- Supported timely and accurate administrative task completion.
- Looked for signs of fraud or coercion and refused notarization.
- Produced detailed reports to track trends and keep senior management informed.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Completed daily logs for management review.
- Operated postage meters, mail sealers and labeling machines.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with vendors to orchestrate efficient shipments of Fed Ex, USPS, and UPS products to more than 40 weekly customers.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Produced accurate Notarized documentation and organized resources to smoothly execute changes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Updated journal with names and dates for permanent record
- Administered oath to document signers to obtain affirmation of truth
Property Tax Specialist III
First American
02.2004 - 02.2007
- Conducted daily evaluations of state, and property tax appraisal courses and recommended inclusion.
- Identified potential reasons for higher property tax appraisals and performed research to determine validity.
- Familiarized county assessors, assessment office employees and field-based staff with updated tax assessment policies and procedures.
- Served as informational resource for county tax assessors, assessment office staff and internal State, and Residential agency partners.
- Attended quarterly continuing education courses to obtain updated information on property tax, assessment and Fraud, State laws and Notary regulations.
- Developed property tax appraisal and assessment website content to enhance First American tax appraisal office online services.
- Researched legal aspects of statewide property tax appraisal and assessment issues to clarify application to residential, commercial and State account holders.
- Assisted with Document Retrieval policy manual creation and appraisal criteria development to improve property tax reference and resource materials.
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Maintained current understanding of lender requirements and documentation guidelines.
- Issued noticed to taxpayers regarding property annexations and updated tax assessments.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
Education
Certification of Notary Public -
National Notary Association
Chatsworth, CA01.2003
High School Diploma -
Trinity High School
Euless, TX04.1996
Skills
- Document Control
- Document Creation
- Data Logging
- Special Projects
- Tax Specialist
- Inventory Control
- Fraud understanding
- Sorting and labeling
- Mail handling
- Spreadsheet management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of Fannie Mae, Bank of America, N.A., Deutsch Bank
- Documented and resolved shrink through Inventory Control which led to Saving the company millions of dollars in loss.
- Led Major Loss prevention meetings.
- Top Notary in Company
Exceptionally fast learner
- Ability to adapt well to new and different environments, worked and mastered every department thought years with Bank of America, leading to creating company manuals.
- Versatile, have strong ability to multitask, and very driven.
- Ability to analyze, with quick thinking skills to come up with several solutions to determine best course of action
- Excellent communication skills
- Research
- Project management
- Planning and Organizing
Timeline
Notary Public, Document Specialist III
Bank Of America
04.2011 - 07.2017
Notary Public, Mail Room Operator
Orion Financial
05.2007 - 03.2011
Property Tax Specialist III
First American
02.2004 - 02.2007
Certification of Notary Public -
National Notary Association
High School Diploma -
Trinity High School
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